APM Lead Technical Consultant

Baker Hughes   •  

Minden, NV

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 36 days ago

Role Summary/PurposeThe APM Technical Consultant Lead - Services role is a multi-faceted position that requires flexibility, diverse technical skills and abilities. As a critical part of the BHGE APM Implementation CoE, this role is a technical expert on APM customer engagements and is responsible for successful APM software implementation including installation, configuration, customization, integration, and troubleshooting of Meridium APM.

Essential ResponsibilitiesIn this role, you will:

  • Serve as techno-functional expert for the implementation of Meridium APM software solutions
  • Conduct the Technical Discovery sessions for the Solution Architecture
  • Create the Technical Design based on Functional Requirements and reviews
  • Oversees and manages the quality of the technical implementations
  • Trouble shoot issues with customers and conducts technical lessons learned
  • Own and manage the technical deliverables throughout the entire project lifecycle
  • Deploy Modules and Features to support Meridium APM project pillars. (Reliability Engineering, Mechanical Integrity, Asset Health and Failure Elimination, Safety)
  • Provide analysis & solution design activities, such as requirements gathering and gap analysis of user requirements
  • Provide expert knowledge and experience to collaborate with customers to identify technical requirements and estimate technical effort required to implement complex software solutions
  • Support project team in solution design, architecture review, functional and technical requirements discovery, definition, and documentation
  • Apply configuration changes per approved functional / technical design (Configure Family and Fields, Business Rules, Family Policies, Behaviors, Risk Matrix, Dashboards, Queries, Graphs, Reports, APM Policies, Strategy Rules, Schedules, Apply Security Changes and Add Security Users)
  • Perform installation and/or programming tasks related to agreed interface & conversion specifications and/or application assignments, including agreed upon system tailoring and customization
  • Design, implement and document in Meridium APM workflows to meet customer functional specifications
  • Effectively leverage Meridium product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions
  • Support the project team (including Program/Project Managers and Services Consultants) throughout customer engagement to identify scope changes by adhering to the agreed change management process
  • Influence decisions on design and functionality to keep projects on track in terms of budget, time, and customer expectations
  • Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of Meridium APM
  • Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy (as needed) and project execution
  • May serve as a technical expert and mentor on complex, integrated customer implementations, either as an individual or as part of cross-organization project teams
  • Effectively apply Meridium APM software execution methodology and Agile project standards
  • Maintain & continuously update technical skills and knowledge
  • Work independently as well as part of the team
  • Maintain strong customer relationships

Qualifications/Requirements

  • Bachelor’s Degree in process/mechanical engineering or in “STEM” Majors (Science, Technology, Engineering and Math) or equivalent
  • 5+ years’ experience in software services, or equivalent
  • 5+ years’ experience in client-facing consulting performing software implementations
  • 5+ years’ experience with Windows, .NET, SQL or Oracle databases, Intersystems Cache TM Object Script, C++, Java, Web Services, SOA technologies, or similar programming languages

Desired Characteristics

  • Experience in software analysis, design, quality assurance, architecture, and Agile development methodology
  • Proven track record of excellent customer service in delivering technical solutions with a mindset to exceed their expectations
  • Excellent verbal and written communication skills. Should be able to adapt communication style to suit different audiences
  • Ability to participate in customer workshops to generate value-based use cases
  • Analyze industrial trends and customer business objectives to deliver relevant trainings and workshops
  • Develop a consulting approach to conceptualize, define, drive, and execute engagement and culture change strategies
  • Ability to participate in strategy and planning sessions to help solve client issues
  • Work with stakeholder, at all levels, to clearly articulate complex concepts and ideas
  • Ability to adapt and learn quickly in a fast-paced, multi-tasking development environment
  • General knowledge of industrial standards and best practices
  • Prior customer support or system implementation experiencedesired
  • Meridium APM technical certification is highly desirable
  • Must be willing to travel 50%
  • Background in consulting preferred

Personal Attributes:

  • Engages with product related problems and questions in a disciplined and rigorous manner
  • Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit
  • Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand

Technical Expertise:

  • Previous technical experience implementing Meridium APM (on-premise or cloud)
  • Applies technical fundamentals in specific projects. Applies architecture development process & methods at various stages of the project lifecycle. Applies architecture adoption best practices on multiple programs
  • Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions

Business Acumen:

  • Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues
  • Plans and facilitates collaborative discussions with client and others within GE to identity and prioritize client's overall business needs
  • Understands when and when not to depart from the standard provision of deliverables. Implements scalable systems according to governance and standards guidelines/boundaries, collaborating with others as necessary

Leadership:

  • Ensures balanced perspective on customer/function needs vs business goals. Provides transparency into problem solving approach and options. Demonstrates ability to determine fair and reasonable outcomes with shared tradeoffs
  • Continuously measures the completion rate of personal deliverables and compares them to the scheduled commitments
  • Demonstrates ability to define requirements and collaborate on solutions, leveraging personal technical knowledge and network of experts. Communication style encourages effective interaction with customer and cross-functional teams. Leverages knowledge of product capability to mitigate risk and drive desired outcome

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