Anticipated Commercial Banking-Client Service Manager, MMBSI

J.P. Morgan Chase & Co   •  

Phoenix, AZ

Industry: Accounting, Finance & Insurance

  •  

5 - 7 years

Posted 32 days ago

This job is no longer available.

About MMBSI: MMBSI Middle Market Banking & Specialized Industries (MMBSI) is a Commercial Banking business located in more than 100 offices across the US and Canada. MMBSI provides credit, cash management, capital markets and corporate finance advisory solutions to corporations, municipalities and not-for-profit entities via our Core Banking or Specialized Industries teams.

Core Banking teams generally focus on clients with annual revenues of $20 million to $500 million. Our local delivery model, coupled with the firm’s global resources, allows us to provide clients with customized, comprehensive solutions and exceptional service.

Within our Specialized Industries practice, we have experts strategically focused on serving businesses within a variety of industry segments, including, but not limited to: Agribusiness, Government, Healthcare and Technology. By employing our industry expertise we can deliver comprehensive financial solutions that are tailored to industry dynamics and standards.

In MMBSI, our competitive advantages include robust international capabilities, the ability to provide clients with access to world-class investment banking solutions and our focus on industry specialization. This key differentiator, combined with our dedication to personalized service, allows us to build long-term relationships with mid-sized businesses and a wide spectrum of municipalities and not-for-profit entities.

Client Service Manager – Middle Market Banking and Specialized Industries

As a Client Service Manager, you will typically report to a Senior Client Service Manager or Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for their respective market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Additional responsibilities will include:

  • Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems
  • Monitoring client reports and investigate changes in revenue, product usage, outstanding loan issues
  • Assuring compliance with all Chase auditing Policies and Procedures
  • Providing input into financialbudget for Client Service Team and support plan achievement
  • Serving as a member of the Client Service Leadership Team, supporting national strategic implement plans
  • Participating in national project teams representing Client Service
  • Providing a collaborative, communicative and productive environment for all Client Service Professionals
  • Working with Line of Businesses partners and Market Staff to enhance the resolution of client issues through appropriate channels
  • Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including: performance appraisals, promotions, salary actions recommendations and terminations
  • Performing other special duties or assignments as requested or required


Qualifications:

  • BA degree or a minimum of 5- 8 years in customer service, operations, sales or management experience preferably in the Commercial Banking or in Treasury Services
  • Strong interpersonal skills with proven supervisory abilities
  • Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
  • Thorough knowledge of financial exposure and operational riskassociated with bank products and services
  • Effective problem solving, oral and written communication skills
  • Ability to exercise sound judgment and make effective decisions
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
  • A self-starter who does not require close supervision

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