Industry: IT Consulting/Services•
Less than 5 years
Posted 280 days agoby Gagan Kapoor
Position Title: Analyst
Position Number: 277112
Location: Belmont, CA
Desired Skill Set:
Analysis, MS Excel, Troubleshooting
?Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.?
Title: Computer Client Field Analyst
Location: San Carlos, CA, 94002
Duration: 23+ Months
?Qualifications Minimum Qualifications BS in Computer Science, Computer Information Systems, or Business with Management Information Systems or Computer Information Systems or equivalent work experience Minimum 3years?experience in service/help center or field support Senn-Delany champions Strong understanding of the business processes surrounding an ITIL Service Management delivery model Excellent customer interface skills Testing and troubleshooting skills Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce.
? Keywords Pacific Gas and Electric Company (PG&E)(PGE)(PG&E Corp)Northern California, CA, Public Utility, Green Energy, Green Job, Green Jobs, Renewable Energy
? Provide desk side support (hardware/software support & training); local & networked printer and MFP devices and other PC peripheral devices (e.g. Blackberries, Air cards etc).
? This includes limited support for any software titles on the company''s standard image.
? Perform data recovery on failed hard drives as directed Work withother service providers to coordinate resolution of Incidents and Service Requests, including acting as the local point of contact for any vendor representatives coming on site to perform IT-related tasks Requires the balance of technical expertise, task management and teamwork, while serving our customers Diagnoses and troubleshoots problems with PCs/laptops, software, communications devices, servers and network connections as required Ensures processes and procedures for installation and troubleshooting, are appropriately documented (e.g., SMC knowledge base), by submitting feedback to individuals responsible for updates Ensures accurate and timely documentation of work (e.g., service tags, time reports, etc.), by daily updating of Service Requests in SMC database Provides after-hours, on-callsupport for urgent issues on applications used by clients, call centers Distribution, Substation Operators, and/or Operation Emergency Center Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsiblesupport personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.) Demonstrates full understanding of desk side support, troubleshooting and resolution concepts Completes assignments of moderate scope and complexity Selects methods, approaches and tactics to resolve problems and obtain solutions May participate on project teams Assignments are generally low to moderate risk Receives little instruction on day-to-day work and general guidance on new assignments.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.