Agile Coach at Signet Jewelers in Akron, OH

Who We Are

We are the world’s largest retailer of diamond jewelry and the world’s largest specialty jewelry retailer, with #1 market share in the U.S., UK and Canada. Signet operates approximately 3,200 stores globally, under the brand names Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Piercing Pagoda

All Are Welcome Here

Signet is a people company – this means that we put our customers and our employees at the center of everything we do. Our culture celebrates diversity and inclusion, while uniting around a common mission and distinct privilege of helping our customers Celebrate Life and Express Love®. We strive to make sure that our 35,000 employees have professional, personal and social development opportunities to unleash their full potential and have equal opportunity for advancement, regardless of their gender, race, sexuality or any other aspect of their background. At Signet, we nurture an inclusive environment where employees feel safe, supported and empowered at work each day. We do not and will not tolerate any behavior that undermines this effort.

The Role

The Agile Governance & Training Lead plays a key role in the Portfolio team in leading an Agile at scale transformation. This function utilizes experiences in Agile and other methodologies, acting as a “change agent” and servant leader to provide governance and training, as well as coaching agile product teams, cross-functional teams, and leaders at all levels across the digital organization. With a hands-on Agile experience, tools, methods, and expertise, drives the required cultural transformation by leading the adoption of new ways of working.

Responsibilities

Works with Digital Project & Portfolio Management to identify concentration areas of focus to define, communicate, and scale Agile methods and best practices.

Supports and becomes the champion of the definition, adoption, and implementation of an Agile Scaling Framework as the underlying methodology leveraged.

As an expert in Agile methods and best practices, leads, consults, and coaches the organization to unlock value, eliminate waste, and streamline processes, focusing on core foundational practices, including building incremental learning into the day to day mindset of what we do.

Plans, develops, organizes, and facilitates delivery of training classes and workshops on agile practices, techniques, and ceremonies ensuring all teams understand their role and purpose while aligning them to an Agile scaling framework.

Implements processes, practices, and recommends tools and technologies best suited to enable commitment to a flow of information, better visibility, and allows us to connect strategy to delivery.

Establish and maintains a working repository for all governance/PMO information for access of best practices and procedures across numerous Agile teams.

Assists in developing processes to enable key metrics at the Agile Teams level, and across supporting operational teams to bring visibility to and alignment with organizational goals for budget, customer satisfaction, capacity, business agility, time to market, continuous delivery, and others.

Works to enable continuous improvement techniques and rolls-out policies to ensure quality and commitment to our customer and the organization’s mission are achieved.

Throughout the life of a product cycle, provide coaching and oversight and monitor team’s progress to ensure alignment with Agile methods and best practices.

Responsible for working with product delivery leads to standardize Agile team reporting and metrics for enterprise-level information radiators.

Assists in formulating team policies, procedures, and team performance management processes and measures.

Manages risk evaluation/analysis, risk management, and compliance management processes within teams, and across the portfolio.

Establishes training curriculums and tracks training and certifications and budgeting requirements across resources, internal and external.

Ensure that projects promote sustainable development, apply systems-thinking, continuous attention to technical excellence and design, and other Agile values.

Requirements

Bachelor’s degree, or equivalent experience.

10+ years related experience working in project/program management

Experience working in a large Agile organization applying Scrum or Kanban

Experience facilitating and delivering workshops or in a similar training role

Agile Scrum experience / ScrumMaster, or similar role

CSM (Certified Scrum Master) or Scaled Agile equivalent; ACP / PMP certification a plus

Ability to coach, mentor, manage, and lead with tenacity.

Enthusiasm for Lean & Continuous Improvement; ability to communicate this at the core.

Expertise and understanding of portfolio planning, budget planning, financial management and resource management.

Must have experience in managing process-oriented implementations/programs.

Comfort with ambiguity and facilitating discussions on any topic at any level.

Strong business acumen, business planning skills, and leadership capability.

Significant past interaction with cross-functional areas and across other business & technology portfolios.

Verbal and written communications skills with the ability to translate information into understandable terms to a variety of audiences.

An empathetic, and an ‘active’ Listener.

Well organized, efficient, and a change agent.

Attentive and reactive to customer needs and concerns.

Ability to rapidly respond to change.

Able to contribute to team effort and individual achievement.

Benefits & Perks

Competitive healthcare, dental & vision insurance

401(k) matching after one year of employment

Generous PTO + company holidays

Diversity programs

Paid subscription to PlateJoy

Much more!