Agency Quality Assurance Analyst

Nestle   •  

Fremont, MI

Industry: Food & Beverages


5 - 7 years

Posted 173 days ago

This job is no longer available.


Gerber Life Insurance Company has been providing superior quality life insurance products since 1967! We offer an array of insurance products to meet the needs of individuals and families, including The Grow-Up® Plan, The Gerber Life College Plan, and adult coverage products, including Term Life, Whole Life, Guaranteed Life, and Accident Protection. As an affiliate of Gerber Products Company, “the baby food people,” the two companies share a common goal: to help parents raise happy, healthy children. Gerber Products Company and Gerber Life are companies of the Nestle organization.

Gerber Life Insurance Company is an equal opportunity employer.

POSITION SUMMARY: Agency Quality Assurance Lead is responsible for overall testing of the VUE Commission system updates and upgrades, including the Agency Producer Portal. Acts as the department lead for UAT for new projects, initiatives and releases. This position will also support Caeser integration of Independent Distribution new business workflows. In addition, this position is responsible for Independent Distribution’s collection of unearned commissions for agents and their downlines. Works closely with GLIC IT, VUE vendor, Agency Business Analyst, Lead Commission Analyst, Lead Agency Business Specialist and Caeser team.


• Creates and documents test cases for VUE appointments and commissions for ongoing system enhancements and initiatives
• Performs ongoing testing in UAT and DEV environments for VUE system changes
• Assists the Business Analyst with writing business and system requirements for Caeser Agent Portal
• Working with Business Analyst, creates and documents test cases for Caeser Agent Portal
• Performs testing of Agent Producer Portal for Caeser integration
• Works with the various business areas to identify operational inefficiencies and assist in the development and implementation of system and process improvements

• Performs agent debt collection of unearned commission functions for both active and terminated external agents
• Assists in tracking and reporting for repayment of unearned commissions



• Bachelor’s degree or equivalent experience



• 5 Years relevant work experience
     o Experience in like systems
     o Experience in UAT environment of software systems
     o Proven technical aptitude to learn new systems
• 3 years of progressive experience in an analyst/administrative capacity
• 2 years of commission analysis/administration preferred
     o Industry knowledge a plus
• General or Sales commission/payroll related experience
• Knowledge of GLIC systems, including VUE, Agent Portal a plus


  • Extreme attention to detail and accuracy
  • Proven ability to persuade, persist and follow through on projects/tasks
  • Excellent proven analytical, organizational, time management, multi-tasking and follow up skills
  • Fundamental knowledge of business process analysis and design, system architectures, and technology standards Advanced knowledge of MS Word, MS Excel, MS Access, MS PowerPoint, e-mail systems
  • Preferred familiarity with SAP, VUE, CRM systems, SQL and XML
  • Solid verbal, interpersonal, and written communication skills with the ability to make management level and external business partner presentations
  • Ability to work independently with minimal direction
  • Ability to work with all levels of the organization
  • High level of competence with organization, prioritization, and multitasking in a rapidly changing environment
  • Excellent analytical, problem solving, decision making and follow-through skills
  • High level of integrity, with the ability to maintain confidences


Job Number 18002510