Aftermarket / Product Support Sales Manager


Charlotte, NC

Industry: Industrial Equipment & Supply


11 - 15 years

Posted 354 days ago

  by    Steve Fallick

This job is no longer available.


Are you a sales process subject matter expert? Is your approach to growing sales revenues coaching and mentoring sales reps to their next level of success? If this sound like you or someone you know please contact me. Our client is seeking as Aftermarket/Product SupportSales Manager with the talents to bring parts and service revenue growth and lead 13-15 Product Sales Reps to new substantial top line growth. The client is offering a compensation package commensurate with the talents and opportunity to grow one to two layer within this very successful equipment sales and service organization.

The Aftermarket/Product SupportSales Manager will play a vital role in driving the overall direction of our product support strategy.

Reporting directly to the Director, Product Support, this role is intended to act as a successor to other leadership opportunities within the Client?s organization, and candidate must be interested in career growth and advancement.


?       Establish performance standards and measurements for the PSSR position.

?       Work withsales trainer, the manufacturer, and other vendors to develop a comprehensive onboarding and training plan for Product SupportSales Reps (PSSRs).

?       Develop a plan to ensure consistent use of Customer Relationship Management (CRM) tools to maximize benefits and best practices.

?       Working with VP of Product Support, maintain a compensation plan that motivates the PSSR position in line with overall company goals of new customer development and increase share of wallet.

?       Establish a semi-annual cadence for PSSR?s to present performance and goal reviews to Construction leadership team.

?       Build supportive relationships with all departmental and regional managers. Keep them informed of progress and areas of development for PSSR?s.

?       Develop relationships with peer dealerships to share best practices.

?       Actively recruit new talent working withrecruiting team, assist in hiring and development of inside sales team members.

?       Meet with customers to better understand their priorities and needs, develop sales strategy alignment.

?       Establish and implement ongoing customer service training for customer facing administrators and technicians.



?       Must have good human relations skills and the ability to work with people from all backgrounds and cultures, internally and externally, with appropriate influence and ability to resolve business issues.

?       Must demonstrate leadership skills to recruit develop and retain high performing staff employees.

?       Must have strong analytical skills, including problem solving, and the ability to understand numbers and financing plans to assist branch management team with resolving parts and service problems.

?       Adept at financial management and familiar with key elements of making a profit. Has established track record of profitable performance, understands the use of financial statements, can determine financial returns, can evaluate risk vs. reward and assess the financial ramifications of strategic decisions.

?       Technologically current- understands and utilizes current technology, strong computing skills, skilled in the Microsoft suite of business software.

?       Must communicate effectively across product, industry, dealer, and customer audiences to ensure strategic and tactical alignment with these business partners.

?       Must be able to self-manage assignments and stay current on industry trends, changing technology, and regulations affecting the competitive environment.

?       Strong product, service, parts and rental knowledge.

?       Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.



This position has supervisory responsibilities.


?       BachelorDegree, preferably in business or management.

?       Senior level management experience

?       15years minimum of industry experience.

?       Preferred industry council involvement.

?       Must be skilled with computer in Word and Excel.


?       Knowledge, skills and abilities typically acquired through a Bachelors degree preferably in Business or Management.

?       Ten plus year?s experience in the various phases of Multi-shop Service operations.

?       High level of intelligence manifested in rationality, common sense, deep conceptual thinking ability, critical and analytical thinking ability, wisdom from broad based knowledge and experience. Perceptive, visionary, good foresight, good intuition.

?       Excellent (way above average) ability to get results, initiate action, overcome obstacles, make progress and drive a process or project from start to finish alone or within a team to achieve acceptable results. Works with aggressiveness, tenacity, persistence, and intelligent forcefulness. Drives, pushes, and continuously improves areas of responsibility.

?       A team player, cooperative, unselfish, thinks corporately, not departmentally, who can work easily and synergistically with other managers.

?       Demonstrated creativity, ingenuity, inventiveness. Has the ability to think outside current circumstances, develop new, effective solutions to problems and recognize unique opportunities. Able to generate ideas, brainstorm, conceive multiple solutions.

?       Uncompromising integrity, moral values, and ethics. Honest, truthful, straight forward.

?       Professional in appearance, demeanor, operating styles manifested in image, thoroughness, completeness, accuracy, polish, appropriateness, integrity, effectiveness. Performs at high standards.

?       Practices a win-win approach to satisfying both parties involved in any activity. Aware and concerned of other?s needs, desires, requirements, and strives to provide for them while also achieving his own needs and ends.

?       Resourcefully able to maximize available resources.

$100K - $130K