Aftermarket Customer Care Director

JBT Food Tech   •  

Madera, CA

Industry: Manufacturing


5 - 7 years

Posted 24 days ago


Regional Account Manager - Maintain key accounts by cultivating long term profitable relationships. Organize and motivate JBT resources to manage customer relationship in a positive manner. Sell and or lease JBT citrus processing and Fresh Produce equipment, parts and services.

This position earns a competive base salary plus commission on sales! Other benefits include a company vehicle, laptop, and cell phone.


  • Develop and manage annual Customer Success Plans for assigned accounts and communicate updates and year-end results to management team.
  • Effectively determine and meet customer requirements.
  • Coordinate customer seminars and other training presentations.
  • Ensure customer payments are made in a timely manner.
  • Ensure customer box reports are submitted in a timely manner.
  • Create and submit product sales forecast to U.S. Sales Service Manager.
  • Prepare and distribute product bulletins to customer base and service organizations.
  • Coordinate, direct, and effectively utilize appropriate JBT personnel and other resources to meet customer requirements.
  • Coordinate service training and support as needed.
  • Coordinate engineering efforts to support product line certifications, customer needs and cost reductions.
  • Acquire Master Agreements, Conditional Sales Contracts, Purchase Orders, and payments as defined by the credit department.
  • Manage product warranty and sales policy work.
  • Manage and coordinate product trade show operations.
  • Gather relevant industry information and distribute to customers.
  • Prepare and present appropriate customer proposals and other JBT presentations.


Core Values and Position Success Factors:

  • Self Motivation
  • Holding Others Accountable
  • Organized
  • Personal Accountability
  • Coaching
  • Problem Solver
  • Excellent verbal and written communication skills
  • Empowerment
  • Results Oriented
  • Team Skills
  • Strategic Perspective
  • Committed to Quality
  • Detail Oriented


  • Mandatory: BS/BA Degree in Engineering, Technical, or Business, or at least 10 years of experience in the Citrus market in installation, production, service, extractor planing or a technical role plus a commitment to pursue a Bachelor's degree
  • Preferred: MBA

Skills and Experience:

  • Mandatory: Speak/write English, Computer Literate, Driver's License, Demonstrated mechnical aptitude or hands-on experience working in a manufacturing or food processing plant
  • Preferred: Two or more years of industry experience, technical background, extensive industry connections, Spanish/Portuguese fluency


  • May be required to travel for extended periods of time.