Ads Integrity Operations - Service Manager in Los Angeles, CA


Los Angeles, CA 90001
8w ago


Operations Management


5 - 7 years

Job Description


1. Learn and understand internal & external customers' requirements, key focuses, pain points and opportunities;

2. Build up and standardize service management mechanism and process for ads integrity team;

3. Set up realistic and stretching service goals and KPI metrics, keep tracking and driving for consistent and solid service performance;

4. Seek for improvement opportunities by deep diving the customers' requirement and feedback, work with operation manager & quality manager to drive for short-term and long-term resolution;

5. Closely collaborate with strategy team, product BP, system PMO, policy team, and other key stakeholders to keep enhancing the customer satisfaction;


1. Bachelor's Degree or equivalent education/experience, advanced degree is preferred;

2. 5+ years' working experience on quality management role in a major tech or media company, ads or co

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Valid through: 2020-2-18

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