Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
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In collaboration with leadership, the Administrator, Practice Operations provides strategic operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:
•20+ = # of staff directly and indirectly managed
•25,000+ = # of budgeted annual visits
•Complexity Factors (will involve some of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.
Ensures management of daily practice operations run efficiently and effectively – including:
•patient scheduling, billing, and coordination of services/facility(ies).
•providing quality care to patients; championing quality initiatives with the providers and staff
•maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators
•achieving financial goals related to budget;
•offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores
•regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices;
•complying with regulatory requirements
•serving as liaison to embedded specialists, external stakeholders, other UPHS providers, and acts as point person for general facility management.
•managing (directly and indirectly) practice staff
7+ years Relevant experience, including at least 5 years prior management experience in a healthcare setting. Degrees may be considered in lieu of total experience.
X Bachelor's Degree
Skills and Abilities
Req Pref Skill/Ability
X Understanding of medical terminology and/or experience with CPT and ICD-10 coding
X Knowledge of third party billing requirements
X Experience with precertifications and scheduling
X Demonstrated interpersonal/verbal communication skills
X Strong communication skills with all levels of staff and personnel
X Demonstrated analytical skills
X Must display flexibility
X Demonstrated negotiation skills
X Experience using EMR
X Ability to use Microsoft Office (Excel, Power Point, Word)
X Ability to navigate political landscape with internal and external stakeholders
X Ability to understand and utilize all systems required for this position
Job ID: 67940
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.