Position Title: Administrator
Position Number: 276187
Location: Orange, CT
Desired Skill Set:
Documentation, Implementation, Project Management, Remedy, Testing
?Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates. TESTING, REMEDY, PROJECT MANAGEMENT, IMPLEMENTATION, DOCUMENTATION?
Title: Service Now Administrator
Location: Orange, CT 06477
? Seeking experienced individual that will serve in a dual role as an administrator for our current instance of Service now at UIL Holdings and serve as the project lead for CLIENT transition from BMC Remedy to Service now.
? Project lead for global integration project.
Responsibilities may include:
? Technical planning, developing business and technical requirements, testing, quality assurance and transition of services
? Administrative support on Service now platform for approximate 1,500 users. Modules include: Incident, Problem, Change, Asset, CMDB, Discovery, On Call, Project, CMS Portal, Facilities, Performance Analytics, Reporting, Service Catalog, and Custom Applications.
? Produce and maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, tech notes and testing.
? Proactively make recommendations, present alternatives, and implement best course of action for technical solutions.
? Requires a minimum of three years of experiencesupporting Service now instance.
? Proven project management experience with ITSM implementation projects.
? Requires understanding of IT service management and the ITIL business processes; the ability to work with global and remote teams; excellent interpersonal, communication (verbal and written), and presentation skills.
? BMC Remedy experience a plus
? Service now or ITIL certification required.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.