Reporting to the chief operating officer, the administrative support manager will manage a team of 15+ administrative assistants, executive assistants, and office managers located across ECG’s offices and will be responsible for the overall administrative support functions. In this role, the individual will offer guidance and training as well as oversight, ensuring that day-to-day support functions are optimized to best support ECG’s leaders, consultants, and corporate staff.
This position may be located in any one of ECG’s offices (Atlanta, Boston, Chicago, Dallas, Minneapolis, Orlando, San Diego, San Francisco, Seattle, St. Louis, or Washington, DC). The position includes, but is not limited to, the following responsibilities:
- Inspire a culture of customer service. The administrative support manager is responsible for establishing and maintaining a team culture focused on customer service. This may include evaluating team responsibilities and workload and recommending and facilitating changes that better enable excellent service and support.
- Hire administrative support staff. The administrative support manager participates in the hiring of administrative assistants, executive assistants, and office managers. They notify Human Resources when additional staff members are needed and perform interviews and lead the review process. They make recommendations on departmental personnel decisions, including recommendations on the hiring, promotion, and release of administrative support staff members.
- Train administrative support staff. Providing guidance and coaching, the administrative support manager trains new staff and provides any necessary additional training to current staff. These duties include processing new hire paperwork, providing new hire orientation, and developing training programs that effectively implement all company policies and procedures.
- Manage administrative support staff. As the direct supervisor for administrative assistants, executive assistants, and office managers, the administrative support manager is responsible for assigning job duties to individual staff members and prioritizing workloads. They also may be responsible for approving payroll and expense reports for all of their employees. They ensure that tasks are completed in an effective and timely manner. They run administrative support team meetings, celebrations, and other internal events.
- Evaluate administrative support staff performance. To ensure their team’s ongoing success, the administrative support manager must continually evaluate their staff members and provide feedback for improvement. They are also responsible for identifying development needs for individual staff members and departmental inefficiencies and for providing appropriate recommendations to address these issues. They ensure employees act in accordance with company policies and implement corrective action when necessary.
- Plan and coordinate corporate events. The administrative support manager will plan and coordinate firmwide meetings and events, including researching and securing venues; managing event logistics such as lodging, ground transportation, meals, and meeting/activity space; and communicating event details.
The administrative support manager will play an important management role. To succeed in the position, they must be an organized multitasker and apt communicator. In addition, they must be capable of prioritizing duties and exhibiting leadership skills, including the ability to manage change, educate employees, and be an assertive supervisor.
Specific qualifications include the following:
- 10 or more years of administrative experience, including 3+ years of experience directly supervising 10+ staff within a multioffice structure
- Demonstrated track record of managing a team focused on providing exceptional support
- Associate or bachelor’s degree in business-related field strongly desired
- Experience in management consulting or other professional services preferred
- Proven ability to successfully manage and facilitate change at multiple levels
- Exceptional organizational skills
- Demonstrated ability to solve problems creatively
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks with excellent attention to detail
- Proven ability to handle confidential information with discretion, maintaining tact and diplomacy
- Self-motivated with a strong work ethic; dedicated to quality, quantity, and timeliness of results
- Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint); ability to quickly learn and understand other company applications