The Administrative Director manages the clinical and business operations of the Primary Care and Multi-Specialty Clinics at the San Mateo site. S/he is responsible for day to day operational, financial, human and other resource management of the clinics along with strategic planning. S/he is responsible for developing and maintaining a high standard of patient care.
This role will inform, design and construct clinic workflows and oversee any EHR optimization. S/he will work in collaboration with the various medical directors, providers, key administrative staff and stakeholders from the various specialties offering services on site.
The Administrative Director will be critical in determining clinic set up and ensuring appropriate equipment and supplies are available and maintained appropriately. S/he will adopt existing policies and procedures and collaborate with the appropriate parties to develop customized procedures to meet the program needs of the practices that will be providing clinical care on site.
The director will participate in all performance improvement initiatives and ensure the application of LEAN principles and standard work in alignment with Ambulatory Services.
- Five years of leadership experience in similar role
- Bachelor's Degree in related area and / or equivalent combination of experience / training
- Clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology
- Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
- Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
- Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff
- Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes
- Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
- The flexibility to orient and work at all UCSF Health locations
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.