Administrative Director for Emergency Services

Gundersen Lutheran, Inc   •  

La Crosse, WI

Industry: Healthcare

  •  

Less than 5 years

Posted 41 days ago

Position Summary In collaboration with the Medical Director/Section Chair/Department Chair, the Administrative Director provides strategic leadership and administrative direction for continuous improvement and development in their area of responsibility (AOR). The Administrative Director ensures the accomplishment of the organization's mission through creating an infrastructure that enhances clinical and financial outcomes, assures the highest quality patient satisfaction and service, facilitates market growth while attracting and retaining highly qualified employees and physicians.

Strategic Relevance -- Summary

To advance its position as an innovator and leading health care system, Gundersen Lutheran Health System (GLHS) must continue to demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models that will transform healthcare. The System must anticipate and respond effectively to evolving market and environmental trends, (e.g., shifts in payment models, value based purchasing, transparency of outcomes and information technology) that will impact the delivery of health care services.


The Director is responsible for proactively anticipating the impact of these forces and trends and developing and managing the effective response from their AOR (area-of-responsibility). The Director collaborates with others to establish and achieve GLHS' strategic mission and goals: 1) demonstrate superior quality and safety through the eyes of patients and caregivers; 2) demonstrate superior service through the eyes of patients and colleagues; 3) attract, develop and retain a talented and engaged workforce; 4) demonstrate affordability of care; and 5) achieve programmatic growth. The Director serves as the direct link between System strategies and the management and staff of their AOR.

Position Duties and Responsibilities The Director, in the context of the medical/administrative partnership, is specifically responsible for: 1.0 Organizational Strategy and Implementation - Recognizing market trends, judging the impact on their AOR, contributing to responsive strategic plans, developing AOR operational plans, articulating these plans, and ensuring the understanding, alignment and commitment of all AOR staff.

2.0 Fiscal Management - Effectively using established processes to ensure accountability for effective operations and resource management.

3.0 Human Resource Management - Effectively using established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled managers and staff.

4.0 Excellence in Service and Clinical Quality - Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service.

5.0 Organizational Leadership - Providing leadership and accomplishing objectives by ensuring the integration of processes and initiatives while modeling collaboration.

Key Accountabilities 1.0 Organizational Strategy and Implementation 1.1 Collaborates with Vice Presidents and other Directors to study and understand external market financial, economic, and industry data, identifying market opportunities and threats. 1.2 Provides direction to AOR Managers and staff in the design and implementation of program goals and objectives. 1.3 Ensures continuous improvement by evaluating and making recommendations regarding change required, taking into account market demands, regulatory standards, and clinical practice. 1.4 Defines and establishes clear performance standards and ensures that continuous improvement forms the basis for all activities. 1.5 Collaborates to ensure that resources are prioritized, in place, and used to achieve objectives. 1.6 Collect clinical and financial data focused on cost and quality. 1.7 Designs and implements key process improvements and optimizes resources to eliminate variability in cost and quality. 2.0 Fiscal Management 2.1 Develops and manages to meet fiscal targets . 2.2 Participates in financial forecasting and planning along with other members of the management team. 2.3 Develops and presents comprehensive analysis for financial and program recommendations . 2.4 Communicates the rationale for financial decisions, ensuring a high level of understanding among management, staff and clinicians. 2.5 Evaluates for potential cost-effective change and manages the implementation of approved changes. 2.6 Through the medical or administrative partnership, ensures management, staff and physician compliance with financial decisions . 2.7 Tracks and monitors trends as it impacts the delivery of cost-effective, quality services. 3.0 Human Resource Management 3.1 Provides leadership to management and staff that offers job satisfaction, performance recognition, and stimulates innovative thinking. 3.2 Ensures that management, staff and clinicians understand their roles in accomplishing objectives. Establishes expectations for performance and holds individuals responsible for achieving them. 3.3 In collaboration with key Vice President and HR, ensures the efficacy of systems/ processes to recruit, retain, and develop a high performance team . 3.4 Ensures staff productivity by maximizing efficiency and workflow patterns as well as monitoring and controlling turnover. 3.5 Structures the integration of progressive change and conflict management. 3.6 Creates a workplace climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce. 4.0 Excellence in Service and Clinical Quality 4.1 Develops and implements service standards to meet patient and other customer definitions of excellence. 4.2 Identifies and analyzes trends across services in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices. 4.3 Models and ensures that Managers and staff effectively uphold a customer service orientation to meet expectations of patients and internal and external customers. 4.4 Ensures confidentiality of patient, staff, and appropriate management data and delivers immediate and certain consequences when confidentiality is compromised. 5.0 Organizational Leadership 5.1 Promotes GHS to all constituencies by interpreting and communicating GHS? mission and values, and acting as a loyal and informed spokesperson. 5.2 Identifies opportunities and effectively manages collaboration with other departments and staff. 5.3 In the spirit of collaboration, promotes the visibility of Team/Division leadership throughout the organization. 5.4 Provides the vision and manages a positive learning environment within their AOR, collaborating with academic programs, while ensuring patient safety. 5.5 Identifies areas for self-development and actively seeks opportunities and resources to meet developmental objectives.

  • Key Interfaces The Director interacts primarily with the following external interfaces: Patients
  • Families
  • The Director interacts secondarily with the following external interfaces: Non-GLHS clinicians and organizations
  • Vendors/Suppliers
  • Educational and Regulatory Organizations
  • Payers
  • Charitable Organizations
  • General Public
  • The Director interacts primarily with the following internal interfaces: Team/Division Managers
  • Vice President
  • Clinicians
  • Other Functional Directors and Department Chairs
  • The Director interacts secondarily with the following internal interfaces: AOR Staff
  • Administrative Officers
  • Clinical Advisors
  • Other System Staff

Decision Making Authority & Responsibility

The Director has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System's mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.


The Director has the authority to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of management, clinician, and policy issues within agreed upon organizational financial and regulatory limits. The Director makes recommendations for and oversees the enforcement of policy, as well as makes recommendations for changes to AOR leadership. The person in this position coaches, monitors, and documents management performance, makes recommendations for compensation strategy and promotion, and supports the physician recruitment process for their AOR. The Director represents Gundersen Lutheran Health System and their Team/Division within the System and in the external community.

Scope of the Job Age Specific Population Served: Nonage Specific (N/A)

OSHA Category Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Position Qualifications Education and Learning: Required Master's degree in a related field


Desired Master's degree in a field of study related to leadership or the clinical specialty Work Experience: Required 3-4 years of experience in a management position in healthcare. Desired 1 year of prior management experience in an integrated healthcare system. Skills and Knowledge: Ability to or Knowledge of... Required Leadership organize for alignment

effectively demonstrate communication skills, strategic thinking, vision, innovation, and financial expertise

collaborate leadership abilities to lead with a Medical Partner

coach and mentor others

effectively run the business

effectively manage change

build effective networks

manage conflict

build teams

foster learning

drive operational excellence


License and Certifications: Required Registered Nurse (RN) licensed to practice in the state of employment, some positions may require multiple licenses


Desired Certification in leadership or clinical specialty