Administrative Director CT Poison Control Center

Uconn Dental School   •  

Farmington, CT

Industry: Education


5 - 7 years

Posted 47 days ago

Excellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top rated organization is looking to add an Administrative Director for the CT Poison Control Center to our growing team. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.

This position is Responsible for the administrative, clinical, epidemiological and educational operations and management of the Connecticut Poison Control Center (CPCC) in conjunction with General Statute 10a-132. Ensures that the CPCC is operating within full compliance of the nationally recognized American Association of Poison Control Centers (AAPCC) accreditation standards as well as those set by the CPCC Medical Director, and Connecticut law. This position includes developing and maintaining Call Center protocols and management guidelines and training resources; leading quality management and improvement; continuation of Call Center staff education development; and collaborating withpublic health entities. This position will work in the Administrative Services Building on the Campus of UConn Health located in Farmington, CT.


  • Industry-leading health insurance options and affordability

  • Generous vacation and sick-time plans

  • Multi-channel retirement options (pension and match options)

  • Tuition waiver and reimbursement for employees and qualified family members

  • Quick commute access from I-84, Route 9 and surrounding areas

  • State of the art facility and campus environments

  • Progressive leadership and educational development programs available

SUPERVISION RECEIVED: Works under thegeneral direction and reports directly to the CPCC Medical Director.

SUPERVISION EXERCISED: Directs Poison Center staff.


  • Directly manages Call Center staff including staffing, scheduling, training, continuing education including in-service education, performance evaluation of staff, (in conjunction withMedical Director), communications, and regular All-Hands meetings

  • Call Center staffing includes composing job descriptions, screening applications, interviewing candidates, hiring candidates, onboarding, disciplinary action and termination.

  • Staff scheduling includes determining staffing patterns to meet the operational needs of the poison center, reviewing Call Center staff schedules 2-3 months in advance to ensure they adhere to AAPCC and UConn Health guidelines; ensure the schedule provides coverage for all shifts needed to meet the operational needs of the Call Center; ensure the schedule is within budget.

  • Training of staff includes notification of changes in the retrieval of information (Micromedex or other), provide training on documentation of cases, training on updates in management guidelines; delivery of in-service training as needed; manage attendance of staff at national meetings; maintain/contribute the intranet site for staff use; prepare staff for certification examinations; track certification examinations success rates; maintain continuing education files on staff; promote staff development and positive working atmosphere

  • Performance evaluation of staff includes monitor performance with regular “Check Ins” with staff; seek input from Medical Director on performance; complete annual performance reviews/evaluations.

  • Communication with staff includes facilitating clear and frequent communication between staff, the CPCC leadership and the Administration. Implementing means of communication to support a ‘work from home’ program, innovating by using new forms of communication

  • Make use of new technological advances and finds ways to incorporate them into Call Center work flow (e.g. voice recognition, telemedicine, electronic scheduling, intranet and SharePoint).

  • Addressing caller concerns through times exploration, assessment, and resolution of incidents and issues.

  • Leading in quality management and improvement includes oversight of the CPCC Quality Management and Improvement program to fulfill its goals and objectives of providing the highest quality of patient care and information services. Manager directly manages, participates, and further develops the multiple components of the QMI program including tools for chart review, required annual coding reviews, measuring caller satisfaction, and measuring staff satisfaction; monitoring workflow and output; assessing staff knowledge, competency, and performance. Manager maintains relationships with other poison centers to ensure continuous improvement of CPCC activities; benchmarking CPCC performance against similar environments and collaboration on new initiatives.

  • In collaboration with CPCC Medical Director, oversee the management of the CPCC in the accomplishment of its Mission. Actively participates in the strategic planning, risk management, and operational activities that are required to ensure the continued successful operation of a quality poison center which meets and/or exceeds the requirements of AAPCC accreditation and Connecticut laws.

  • Assist the Information Technology (IT) Communications Systems Manager in ensuring the functioning and continuity of Call Center operations. Develops administrative and clinical contingencies for 24-hour service .

  • Regularly reviews the integrity of Call Center data to ensure cases are being managed in accordance to guidelines and with completeness of information recorded; responds to requests from external sources for data and associated invoicing.

  • Serve as the Administrative liaison to the AAPCC.

  • Oversees the performance and completion of federal grant deliverables (e.g. HRSA grant) and scheduled report research studies, contracts/grants that directly involve the Call Center services and operations and ensure CPCC is in compliances of contract terms and conditions

  • Manages special projects as appropriate, including emergency preparedness, research and data sales.

  • Explores new avenues to share data with public health and state agencies; works withMedical Director in the execution of syndromic surveillance.

  • Collaborates with Medical Director to review current toxicological issues and trends; review clinical management guidelines; review adherence to management guidelines; monitor quality assurance using CPCC Electronic Medical Record system, calls, and benchmarks from other centers.

  • Outreach: In coordination with CPCC Medical Director, acts as a liaison to pharmacy, nursing, and EMS communities, Department of Public Health, and other health care-oriented professional associations and organizations. In conjunction with Health Educator and Medical Director, provides support for media requests including speaking to the media and live interviews. Works to build collaborative relationships with academic institutions within our state and nationally.

  • Participates in legislative activities promoting the sustainability and growth of the CPCC

  • Participates as appropriate in research activities, task forces, committees, and/or public health-related collaborations which may be awarded or requested of the CPCC and are in accordance with CPCC. Represents CPCC in local, state, regional, and national conferences such as NACCT. Provide assistance to CPCC Medical Director in seeking grants and contracts that help support and promote safety and toxicological issues.

  • Directly oversees all activities of other staff including Administrating Assistant, Health Educator, and others as assigned.



  • Considerable knowledge of and ability to apply management principles and techniques to a 24-hour emergency medical service

  • Considerable knowledge of statutes, regulations, and educational principles which are relevant to risk management preventative health care

  • Considerable interpersonal skills to inspire a level of confidence and reliability with the profession, the public and the staff

  • Considerable maturity, initiative, insight and ability to exercise good judgment, motivational skills, organizational skills, and intellect

  • Considerable ability to work under highly stressful conditions

  • Computer literate


General Experience:

  • Bachelordegree in Nursing and seven (7) years’ experience as a Certified Specialist in Poison Information (CSPI) with three (3) years proven, effective management experience

  • Doctor of Pharmacy (PharmD) and five (5) years’ experience as a Certified Specialist in Poison Information (CSPI) with three (3) years proven, effective management experience

  • Doctor of Pharmacy (PharmD) and board prepared for the American Board of Applied Toxicology (ABAT) with three (3) years proven, effective management experience

  • APRN or Physician Assistant and five (5) years’ experience as a Certified Specialist in Poison Information (CSPI) with three (3) years proven, effective management experience

  • Medical Doctor (M.D.) and board prepared for the American Board of Medical Toxicology (ABMT) with three (3) years proven, effective management experience

  • Doctor of Oseopathy (D.O.)and board prepared for the American Board of Medical Toxicology (ABMT) with three (3) years proven, effective management experience


  • During employment must possess and maintain appropriate State of CT license

  • Must maintain continuing education credits in toxicology


  • Professional experience in a poison center

  • Experience in a collective bargaining environment

  • American Board of Applied Toxicology (ABAT) certification

  • American Board of Medical Toxicology (ABMT) certification

  • Excellent analytical skills, considerable knowledge of computer systems, networks, telephony and software, i.e. ToxiCall, MicroMedex, MS Office Suite