Accounts Receivable Manager

Reddy Ice Holdings   •  

Dallas, TX

Industry: Retail & Consumer Goods


11 - 15 years

Posted 36 days ago


The OCS Accounts Receivable Manager partners with sales and customers to identify and resolve AR collection issues. The AR Manager will lead a team of AR Specialists who support assigned portfolios with a primary focus on EDI/Non-EDI Chain customers. Research Clerks who support collection efforts including but not limited to customer inquiries, internal/external field support and other responsibilities as assigned by manager.

The position manages the AR function for the company, including customer contact, invoicing, reporting, collection, and adjustment processing while facilitating the completion of all departmental goals.


Select, lead, develop, motivate and manage performance of a team of A/R Specialists, and Research Clerks who are responsible for the collection and accounts receivable recordkeeping for all company customer accounts ensuring that team members develop skill sets to efficiently and effectively collect on open receivables. Train employees on applying customer payments, collection of past due accounts, monitoring customer accounts, and reconciliation and account reporting ensuring appropriate training and knowledge transfer is conducted across all relevant business processes. Confirm that accounts receivable are current, that collections strategies are in place to balance customer service and meet payment goals, and ensure that the department adheres to all company policies and procedures. Generate and send out invoices/statements through automated monthly process. Ensure that the billing system is accurate and up-to-date. Proactively monitor customer account details for non-payments, delayed payments, and other irregularities. Design, implement and monitor a plan for collecting outstanding amounts due. Measure customer service standards and key performance indicators, and report on monthly A/R activities including:

% of A/R current

% of A/R greater than 30 days

% of A/R greater than 60 days

Days Sales Outstanding

Credits and Unapplied cash as % of invoices

Customer satisfaction

Invoice accuracy rate

Direct the preparation of entries to record cash activity, customer adjustments and other transactions as required. Perform account reconciliations, and follow-up and collect payments across the company's chain and non-chain business. Resolve accounting problems with internal and external customers. Coordinate the resolution of account discrepancies between customers and field locations. Make effective decisions involving customer issues to provide superior customer service at the lowest possible cost. Continuously develop and execute new approaches/procedures, leveraging best practices, to improve the efficiency and effectiveness of the AR department. Translate organizational vision into tactical plans and specific initiatives. Assist with month-end and year-end closing as required. Assist with A/R collections by directly contacting customers; investigate and resolve customer queries as required. Assumes other duties and responsibilities as directed by management. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.


Internal: OCS Staff, Plant and Office Managers, Sales Management, Accounting Staff

External: Customers, Vendors, Co-Packers, and Distributors


This position directly impacts the financial operations of the company through proper administration of account functions and financial responsibilities.


Has access to customer and credit records, vendor records, distributor agreements, pricing information, contractual agreements, accounting and financial information, trade secrets, and extensive confidential information. May have access to company funds or assets.


7 Direct Reports

(4 ) AR Coordinator II (3) Research Clerks


  • Bachelor's degree in accounting or other business field required.
  • Minimum 10 years' progressive A/R and customer service experience, including at least 5 years of experience managing large, diverse teams.
  • Minimum of 7 years of experience in accounting positions.
  • Minimum 5 years' progressive experience developing and reporting on A/R metrics.
  • Intermediate computer skills including Microsoft Dynamics AX, Word, & Outlook, Excel (advanced skills).