Accounts Receivable Manager

RealPage   •  

Richardson, TX

Industry: Technology

  •  

5 - 7 years

Posted 33 days ago

This job is no longer available.

Description The AR Manager oversees the team workflow and productivity of AR Specialists I, II, III and Customer Service Staff who are directly responsible for the collections of outstanding accounts receivable. The Manager will oversee the full process of day to day operations of the assigned accounts receivable team and maintain effective policies, workflows and portfolio management to maximize cash collection. In addition, the manager will be responsible for maintaining and analyzing aging reports, overseeing account audits and reconciliation, training, coaching, development, process improvement implementation and various projects as needed. AR Managers will be responsible for assisting with the integration of acquired companies, managing the relationship with Third Party Agency, calculating and analyzing interest fees.

PRIMARY RESPONSIBILITIES

• Manage team of 8-12 AR Specialists/Customer Service Specialists

• Ensure fiduciary control of receivables through appropriate approvals and checks and balances

• Handle escalation calls from customers regarding disputes or conflicts

• Approve subordinate payroll time and complete performance evaluations

• Conducts hiring interviews

• Responsible for team development, administers corrective counseling and notification

• Analyze aging reports to ensure proper effort and focus is on the appropriate accounts, identify issues and take appropriate action to resolve

• Create and execute an action plan for collection and reconciliation for the team and individual portfolio

• Develop and implement team and department motivation and recognition

• Manage the workflow to ensure even and accurate distribution of work load to maximize productivity, performance and cash collection

• Develop training material to train team members as well as identify training needs for department

• Interact frequently with internal departments - Client Services, Account Management and Sales Organizations for the purpose of resolving outstanding issues

• Provides weekly and monthly reporting to management

• Interprets and understands contract terms in an effort to maximize collections

• Demonstrate patience and overall courteous behavior when working with internal and external customers

• Performs related duties and special projects as assigned

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Minimum of 5 – 10 years' experience in Accounts Receivable Collections and/or relevant REALPAGE experience with a record of exceeding assigned goals and targets required

• Management/Supervisory experience required, collections experience with an internet or software provider preferred

• Bachelors degree preferred; high school diploma or equivalent required

• Experience with and strong knowledge of billing and collection procedures and practices

• Excellent negotiation, motivation and customer service skills required

• Excellent verbal and written communication skills with demonstrated abilities to establish, develop, and maintain productive business relationships at all levels of the organization

• Advanced proficiency with MS Excel, Access and Microsoft Office Suite required

• Excellent analytical, verbal and written communications skills

• Demonstrated ability to motivate and lead others

• Ability to prioritize and manage multiple responsibilities

• Ability to work overtime when needed

• Some travel may be required, less than 5%