About the RoleWe're looking for an Accounts Payable Manager to own and scale AP operations for Direct Procurement and Supply Chain. You'll be responsible for end-to-end AP performance-ensuring accurate, timely payments and strong controls in a high-growth environment.
This is a hands-on IC leadership role. You'll partner with BPO teams to execute, while owning processes, systems, and outcomes. You'll resolve complex issues, support executive stakeholders, and maintain a high bar for accuracy and experience.
You'll also drive automation and process improvements across ERP and procurement systems, working cross-functionally to increase efficiency and reduce manual work.
You should be comfortable operating in ambiguity, managing high-volume workflows, and driving continuous improvement with a strong sense of ownership.
What we're looking for:We're looking for a strong AP operator who can own and scale Direct Procurement AP while maintaining a high bar for accuracy and control.
- Proven experience supporting direct spend or supply chain in high-growth environments-you're comfortable handling volume while building for scale.
- Hands-on expertise in AP operations and systems, including ERP and procurement tools, with the willingness to dive into queue work, resolve mismatches, support accruals, and close activities.
- Strong stakeholder management skills, with experience supporting cross-functional partners and handling executive or VIP escalations.
- A process and controls mindset, with experience improving workflows, driving automation, and.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.In this role, you will:- Own end-to-end AP operations across Direct Procurement: intake, 2/3-way match, exception handling, disbursements, supplier inquiries, and close activities.
- Act as the primary escalation point, partnering with Accounting and cross-functional teams to resolve complex exceptions, payment holds, and close blockers.
- Build and scale Direct AP foundations by defining receiving and asset management processes required for 3-way match.
- Improve performance by driving cycle time, first-pass yield, and on-time payment, while reducing root causes of top exceptions.
- Maintain strong controls and compliance, including SOX-aligned approvals, audit readiness, and segregation of duties.
- Drive automation and system improvements across ERP and AP workflows (e.g., OCR, approvals, integrations) to reduce manual work and improve data quality.
- Leverage AI-first approaches to AP operations-identifying opportunities to deploy automation, agents, and intelligent workflows to reduce manual effort, improve accuracy, and scale efficiently.
- Enhance supplier and stakeholder experience by resolving escalations, enabling self-service, and partnering on operational improvements.
- Own reporting and visibility across AP metrics, including aging, cycle time, exceptions, payment forecasts, and risk.
- Partner with BPO teams to manage capacity and performance through clear SLAs, KPIs, and continuous improvement.
You might thrive in this role if you:- Bring deep AP expertise and enjoy owning operations end-to-end, from invoice intake through close.
- Stay close to the work-comfortable jumping into queue, resolving exceptions, and unblocking payments when needed.
- Operate effectively in high-growth environments, balancing immediate execution with building scalable processes.
- Think in systems and automation, with experience improving workflows across ERP/AP tools and curiosity for AI-driven solutions.
- Exercise strong judgment with a controls mindset, and partner effectively across Accounting, Procurement, and Supply Chain.
- Take ownership and move with urgency, influencing outcomes even without direct authority.
- Have hands-on experience with tools like Oracle Fusion, Zip, Navan, VNDLY, Brightflag, Jira, or similar enterprise platforms-especially in integrated environments.
