Accounts Payable

Rose International Inc  •  Houston, TX
$80K
Posted on 02/21/18 by Gagan Kapoor
Rose International Inc
Houston, TX
IT Consulting/Services
$80K
Posted on 02/21/18 Gagan Kapoor

Position Title: Accounts Payable

Position Number: 276275

Location: Houston, TX

Desired Skill Set:

Accounts Payable, Call Center, Customer Service

?Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.? 

Job Summary: 

? Answer incoming calls from customers and field contacts. 

?Respond to inquiries, handle complaints, troubleshoot problems and provide best in class customer service. 

Essential Duties and Responsibilities include the following:

? Answer calls professionally and with courtesy 

? Answer calls timely to minimize call flows, abandon rate, and hold times 

?Respond to customer inquiries 

? Research required information using available resources 

? Address and resolve customer complaints 

? Enter customer information into Ticket Tracking System 

? Identify and escalate priority issues 

? Route calls to appropriate resource or department 

?Work withother departments to assist and resolve customer concerns 

? Follow up customer calls where necessary 

? Assist with work flow within the Accounts Payable department 

? Collaborate with other team members to ensure the team is meeting all key performance indicators 

? Identify and report trends and improvement opportunities to Management 

Education and Experience: 

?Required: High school diploma or G.E.D, and one to four years previous experience 

Knowledge, Skills or Abilities Required: 

? Excellent verbal and written communication skills are required 

? Excellent listening and problem solving skills are required 

? Excellent customer service skills are required 

? Strong organizational skills 

? Strong attention to detail 

? Must be able to work in a team environment and help the team achieve their goals 

?Required: Must be punctual and committed to making sure Call Center phones are covered during working hours 

? Must be willing to learn new procedures and be receptive to coaching 

? Daily conduct will exemplify courtesy, professionalism, and respect for customers and co-workers 

?Experience working in a fast paced high volume call center 

? Proficient in relevant computer applications including Microsoft Windows 

? Knowledge of customer service principles and practices 

? Knowledge of call center telephony and technology 

? Strong data entry/keyboard skills 

? Some accounts payable or accounting knowledge is desired 

Work Environment: 

? Normal setting for this job is: office setting.

   Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.

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