Account Support Representative

Natera   •  

Newark, NJ

Industry: Pharmaceuticals & Biotech


Less than 5 years

Posted 117 days ago

This job is no longer available.

Position: Account Support RepresentativeLocation: Newark, NJJob Id: 2961# of Openings: 1POSITION SUMMARY The Account Support Representative (ASR) is responsible for service and sales support activities in a specific geography to assist in driving market adoption and business growth. Core responsibilities include supporting the Clinical Field Specialists (CFS) increase revenue and drive market development through direct sales to individual MFMs and OB/GYNs. Support efforts include cultivating and maintaining key relationships, and creating and supporting a strategic business plan to grow revenue quickly. Support efforts will focus on currently marketed products and new product launches.. PRIMARY RESPONSIBILITIES

  • Support CFS with a focus on closing business
  • Work with assigned CFS to maintain & support existing customers
  • Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving
  • Promote quality client/patient relations and create a supportive climate by serving as a role model for other employees
  • Respect and maintain the confidentiality of laboratory and financial information
  • Practice and adhere to all company policies and regulations
  • Follow Compliance procedures and participates in Compliance training
  • Perform miscellaneous duties with completion in a designated time frame
  • Communicate with Natera staff and its customer to ensure quality
  • Maintain and support a service oriented relationship with customers
  • Utilize personal and professional skills to promote excellent customer service


  • Bachelor’s degree or equivalent
  • Minimum of 2 years of sales experience
  • Background in medical or biological sciences preferred


  • Proven track record of success in achieving and exceeding sales goals
  • Award winning sales professional due to individual achievements
  • Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills
  • Ability to think strategically as well as execute tactically
  • Must act with a sense of urgency
  • Have a strong desire to work in a startup environment and must work independently with an internal drive to be successful
  • Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
  • Effective time management skills required with a demonstrated ability to assess and prioritize
  • Proficient in Microsoft PowerPoint and Excel? Gmail? Sales


  • Duties are typically performed in an office setting.
  • This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
  • Duties may require working outside normal working hours (evenings and weekends) at times.
  • 25% travel required


Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
Competitive Benefits. Healthy catered lunches, Premium snacks and beverages, Onsite gym with cardio and weight-training equipment, Game room with satellite TV, Onsite dry cleaning and alteration service with pick-up and delivery, Employee-organized sport leagues, Happy hours and BBQs, Generous Employee Referral program.