Account Specialist


Troy, MI

Industry: Business Services


Less than 5 years

Posted 374 days ago

Job Description

Be where the voice of the consumer meets the value of the brand. At J.D. Power, you’ll be at the heart of commerce, working for a worldwide leader whose intelligence and insights are shaping the way people sell, and the way people buy.

Title:  Account Specialist
Location: Troy, Michigan
Reports to: SI Sales Operations

The Role:  J.D. Power is currently seeking an Account Specialist to support sales operations activities across the company’s portfolio of service industries.  The Account Specialist will work directly with the following J.D. Power teams: sales, finance, legal, research, product, practice, IT, and marketing.

The Impact: As an Account Specialist, you will support multiple account executives in multiple service industries to help support top and bottom-line financial results that directly impact the J.D. Power’s revenue and profitability objectives.

•Contract and Salesforce/CRM Management for multiple service industries
•Interaction across all departments and Executive level leaders
•Proactively identifies opportunities for sales process improvement.
•Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
•Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
•Directs and supports the consistent implementation of company initiatives.
•Build peer support and strong internal-company relationships with other key management personnel.
•Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in sales operations efforts.

•Education: Bachelor’s Degree
•Experience: 3 years industry experience or proven achievements in a related industry is desirable.
•Knowledge: An understanding of the contract process and CRM/Salesforce systems are needed.
•Previous positions in sales operations and/or sales representative are a plus as this experience brings a balanced perspective and inclination for teamwork in achieving corporate goals

The Career Opportunity:  This role will expose you to all departments of J.D. Power.  In addition, the position will allow you to hone your client relation skills.  You will broaden your knowledge of sales operations and business development strategies across the entire J.D. Power business portfolio.