Account Representative, Customer Service

Nutrien   •  

Calgary, AB

Industry: Manufacturing


5 - 7 years

Posted 39 days ago

The Ideal Candidate

Outside of the skills and necessary qualifications, our ideal candidate must be committed to achieving superior results with integrity and sustaining our safe and positive work environment.

Key Tasks:

  • Communicate with customers on a daily basis regarding their needs and expectations of our products and services.
  • Process orders efficiently and accurately for customers.
  • Satisfy customer inquiries regarding: order status, product availability, product specifications, shipping documents, product safety, etc.
  • Work closely with Sales, Business Teams, Transportation, carriers, and the plants/terminals for the purpose of completing sales transactions.
  • Act as a resource for assigned Sales Managers regarding the daily activity of shared accounts.
  • Coordinate the most cost-effective mode of transportation, including product sourcing from Nutrien plants, terminals and warehouses.
  • Organize, plan and confirm shipment schedules.
  • Manage rail detention billing.
  • Communicate product availability and loading hours/outages to customers and carriers.
  • Assist customers and Sales team with ad-hocreporting requirements.


  • Excellent communication skills are essential.
  • Strong interpersonal skills and aptitude to excel in a team environment.
  • Experienced in a variety of software programs and applications with an aptitude to learn new systems.
  • High attention to detail and proven ability to work under pressure.
  • Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables.
  • Capacity to identify pain points in processes/systems and recommend and implement possible solutions.
  • Possess strong problem resolution and analytical skills along with the ability to exercise independent decision-making within established guidelines.
  • Solid understanding of Customer Service processes and procedures and how transactions flow through and report in the various systems.


  • Preference will be given to individuals with an Agricultural, Marketing or Business related 4 yeardegree.
  • A passion for customer service and a minimum of 5+ years of related experience.
  • Proficiency in Microsoft Office products, particularly MS Excel, is required.
  • Working knowledge of SAP is a strong asset.

Additional Comments /Information:

  • Seasonal overtime will be required during peak periods.