Account Operations Management - Expert

5 - 7 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 11/24/17
Confidential Company
Mississauga, ON
5 - 7 years experience
IT Consulting/Services
Salary depends on experience
Posted on 11/24/17

Responsibilities:

  • Manages the operational business relationship of large customer and/or channel partner accounts, often with global/regional reach; serves on account team, providing operational perspectives.
  • Plans and leads business analyses and provides recommendations to sales teams and business units.
  • Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the partner requirements.
  • Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.
  • Prepares and runs quarterly operational performance reviews with the partner and drives improvement plans.
  • Consults and advises on operational matters of high complexity to internal clients up to the Vice-President level.
  • Proactively communicates operational process changes to partners and internal clients; drives the implementation phase.

Education and Experience Required:

  • First-level university degree or equivalent experience; advanced university degreepreferred.
  • Typically 6-10 years of related experience, preferably in supply chain, customer service, Sales (inside or field), procurement or financial management.
  • Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts.
  • Project management experiencepreferred.

Knowledge and Skills:

  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as otherlanguages as required.
  • Excellent Leadership, negotiation and influence skills.
  • In-depth understanding of core company businesses and the revenue cycle.
  • Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
  • Strong project management, problem solving, and analytical skills.
  • Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the partner requirements.
  • Strong ability to establish and maintain strong relationships with external customers/partners up to the Vice-President level.
  • Solid financial and business acumen.
  • Proven ability to identify and implement partner-specific process improvements.

Job ID 1014031

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