Account Manager

Zinio   •  

New York, NY

5 - 7 years

Posted 237 days ago

This job is no longer available.

Account Manager

Location: New York, United StatesFull-time

Be responsible for the full livelihood of your portfolio of magazine publisher accounts -- by maintaining and growing publisher relationships, overseeing the day to day operations, and advancing digital enablement across all accounts.

 

Account Management Overview:

  • Develop strong relationships with publisher's audience development teams
  • React with sense of urgency to solve problems and look for ways to improve operational efficiencies
  • Track and record customer performance and conduct quarterly business reviews
  • Coordinate with head of Account Management to plan, maintain and track a high level of customer service
  • Cultivate and maintain customer relations by hosting business reviews over the phone, in conference calls and out of office meetings
  • Handle and resolve all AR/AP issues by working with Accounting and Finance teams 
  • Coordinate with marketing teams for publisher promotional activities
  • Work with customer contacts to understand their digital needs
  • Work with the ZINIOpro team to ensure the best viable SAAS solutions are presented to the client 
  • Work proactively with the ZINIO pro team to implement ZINIOpro digital pro solutions

  Professional Duties:

  • Be an exceptional teammate who is enthusiastic about providing world class customer service
  • Advanced problem resolution skills and communication abilities 
  • Ability to anticipate customers’ needs and match them with appropriate products and services 
  • Bachelor’s degreerequired 5+ years experience in account management 
  • Excellent word processing and spreadsheet skills 
  • Comfort with working under pressure in a fast-paced environment
  • Teach, motivate and demonstrate correct operational procedures
  • Experience in account management for magazine publisher a plus
  • Experience in account management for a technology company a plus

 

About Zinio

The world’s first and largest digital newsstand, Zinio has been downloaded by over 24 million readers and provides access to more than 5,500 magazines on 33 local newsstands via smartphones, tablets and PCs. Rated “Top 20 Best iOS and Android App of 2012” by Tech Crunch and “Best App Ever” for iOS, Zinio strives to deliver the best magazine reading experience, bar none. Zinio is headquartered in New York City with offices in San Francisco, Barcelona, and London.