Account Manager in New York, NY

$80K - $100K(Ladders Estimates)

Transfix   •  

New York, NY 10001

Industry: Transportation


5 - 7 years

Posted 16 days ago

As an Account Manager, you'll play a key role in helping Transfix achieve its ambitious goals by serving as the liaison between our clients / carriers and the rest of the business.

If you're excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

What you'll do:

  • Solve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our shipments
  • Communicate client needs and expectations clearly amongst the operations team
  • Manage multiple accounts; develop positive working relationships with all customer touch points
  • Drive client retention and client satisfaction
  • Develop and expand key accounts
  • Work closely with the Operations team on day-to-day operational processes
  • Partner with internal cross-functional teams on day-to-day operational processes and to understand customer goals and key performance metrics
  • Provide input on new processes and workflows as needed
  • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

About you:

  • You have 5-6 years experience in Account Management / Sales
  • You are strategic and possess the ability to identify new opportunities for growth with customers
  • You are flexible - we are disrupting an industry so changes to traditional processes should be expected
  • You desire the opportunity to mentor, and one day manage Account Managers
  • You love solving complex problems
  • You demonstrate strong internal and external communication skills including verbal, written, presentation, and active listening
  • You have experience in growing a book of business
  • You have managed complex and/or large-scale accounts in the past generating at least 1 million in revenue annually
  • Previous experience with B2B enterprise accounts, tech companies, and/or a hyper-growth B2B startup is always an advantage
  • Must be able to interact and collaborate with individuals at all levels of the organization
  • A burning desire to win and reach overall company goals. You're a team player, but you know that a little competition is healthy.

Valid Through: 2019-10-31