Account Manager

Confidential Company  •  Toronto, ON

Less than 5 years experience  •  Telecommunications

Salary depends on experience
Posted on 12/06/17
Toronto, ON
Less than 5 years experience
Salary depends on experience
Posted on 12/06/17

Position Overview:
TELUS Partner Solutionssales leaders foster confident, independent action and initiative, with a sense of urgency and the ability to make decisions. Account Manager’sresponsibilities are broad in scope, encompassing a wide variety of activities, requiring rapid shifts in priorities. Account Managers develop and drive account strategy, build strategic alliances, and manage relationships within TELUS wholesale customer base.  Account Managers lead 2 key business objectives:

  • Seeking and identifying areas for new and expanded customer growth
  • Selling TELUS wireless and wireline solutions

These objectives are accomplished through targeted prospecting, hunting, and closing. Our highest performing team members react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.  The Challenge (Key Deliverables):

  • To aggressively grow the TELUS wholesale customer base
  • Build and maintain your client base
  • To consistently deliver on monthly sales targets and quotas
  • Manage industry dynamics


  • Initiate, develop & maintain relationship with key decision-makers at top (“C”) level of client organizations
  • Develop account strategy for a group of key named national accounts, oversee the preparation of deal plans & lead large complex deals with internal & partner teams
  • Develop account strategy for a group of key named national accounts, oversee the preparation of deal plans & lead large complex deals with internal & partner teams
  • Negotiate & enter into contractual agreements in accordance with TELUS' Policy and procedures
  • Analyse customer needs, drive opportunities for increasing revenue through a thorough understanding of customer business and market opportunities
  • Provide accurate, relevant and timely management information on the performance metrics (i.e. sales funnel) in order to facilitate effective territory planning and forecasting
  • Work with the Client to build their business plans in support of both the Client & TELUS strategic objectives
  • Cold calling prospective Partner Solutions clients
  • Promoting and selling wireless and wireline services
  • Building trust, loyalty and solid long-term relationships with key decision-makers
  • Understanding current and prospective customers' communication needs, business issues, and buying motives
  • Conducting "needs analysis" for clients' wireless and wireline services
  • Delivering the right solution for clients' evolving business requirements with prompt and efficient service
  • Providing accurate and timely forecasts, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets
  • Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value
  • Positively represent TELUS values at work and in the community
  • Experience with, or an affinity for, volunteerism and community involvement is a decided asset.


 Required Knowledge:

  • Thorough knowledge of telecommunications or IT industry, including outsourcing
  • Telecommunication industry regulatory environment dynamics and competition law
  • Financial acumen
  • Knowledge of the wholesale market

Required Experience:

  • Post-secondary education or equivalent experience (salesexperience blended with new business development)
  • University degree equivalent experience
  • A minimum of 3 years of successful salesexperience in IT/telecommunications industry
  • Proven record of solution selling and managing Executive level relationships
  • Consistent high performance against sales targets for complex solution selling arena
  • Evidence of selling and managing customer relationships
  • Previous experience in wholesale would be an asset.


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