Account Manager

Incandescent Technologies   •  

Tampa, FL

8 - 10 years

Posted 182 days ago

This job is no longer available.

DescriptionThe Account Manager will be responsible for driving high enterprise client satisfaction with a number of large and strategic corporate clients. The candidate will maintain pre-existing relationships within a specific account and end users and build a strong relationship with the enterprise client as their main contact.  This role requires the ability to coordinate resources to resolve complex problems and provide answers to detailed customer configuration questions.


  • B.A. or B.S. degree
  • Must have 8+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
  • Must have project delivery experience managing onsite and offshore teams
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, and MS Office (particularly MS Excel))
  • Experience delivering client-focused solutions to customer needs
  • Experience handling client projects involving data management, data analytics and cloud computing
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Ability to travel
  • Experience working in technology consulting firms a plus
  • Previous experience working in technical-oriented roles strongly preferred

Job Duties

  • Operate as the lead point of contact for any and all matters specific to your account
  • Build and maintain strong, long-lasting customer relationships
  • Oversee customer account management, including negotiating contracts and agreements to maximize profit
  • Develop trusted adviser relationships with key accounts, and customer stakeholders
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics
  • Customer time and milestone tracking
  • Customer invoice submission and Customer approval processing of all invoices
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Lead or participate in cross functional teams on process improvement to benefit customers
  • Perform Project Management activities for key projects including planning, resourcing, status and risk management, and client communications
  • Identify opportunities to improve in its ability to service, support, manage and communicate with its customers and communicate those opportunities in an effective and prioritized way
  • Practice effective, excellent communication with management, customers and support staff