Account Manager

  •  

Tampa, FL

8 - 10 years

Posted 181 days ago

This job is no longer available.

DescriptionThe Account Manager will be responsible for driving high enterprise client satisfaction with a number of large and strategic corporate clients. The candidate will maintain pre-existing relationships within a specific account and end users and build a strong relationship with the enterprise client as their main contact.  This role requires the ability to coordinate resources to resolve complex problems and provide answers to detailed customer configuration questions.

Requirements

  • B.A. or B.S. degree
  • Must have 8+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, and MS Office (particularly MS Excel))
  • Experience delivering client-focused solutions to customer needs
  • Experience handling client projects involving data management, data analytics and cloud computing.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Ability to travel
  • Experience working in technology consulting firms an plus
  • Previous experience working in technical-oriented roles preferred

 
Job Duties

  • Operate as the lead point of contact for any and all matters specific to your account
  • Build and maintain strong, long-lasting customer relationships
  • Oversee customer account management, including negotiating contracts and agreements to maximize profit
  • Develop trusted adviser relationships with key accounts, and customer stakeholders
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics
  • Customer time and milestone tracking
  • Customer invoice submission and Customer approval processing of all invoices
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Lead or participate in cross functional teams on process improvement to benefit customers
  • Perform Project Management activities for key projects including planning, resourcing, status and risk management, and client communications
  • Identify opportunities to improve in its ability to service, support, manage and communicate with i