Account Manager - Sr Majors in Chicago, IL



$80K - $100K


Account Management


8 - 10 years

Job Description

The Senior Account Manager (AM) is a high impact position combining equal parts relationship management and client satisfaction. The Senior AM will work with existing DocuSign customers, managing an average book of 50 accounts ($10M+ book in annual contract value) to develop and maintain extraordinary relationships to ensure their satisfaction, retention and expansion. The Senior AM is accountable for customer retention, proactive client management, forecast accuracy, and driving adoption/usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem.

This position reports to the Director, Commercial Account Management.


  • Develop and leverage customer relationships to improve customer retention
  • Uncover additional opportunities within the Commercial team's most strategic customers
  • Manage renewal process and negotiate multi-variable contracts.
  • Drive usage and adopt
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Valid through: 2020-1-17

About DocuSign

DocuSign is a San Francisco- and Seattle-based company that provides electronic signature technology and Digital Transaction Management services for facilitating electronic exchanges of contracts and signed documents. DocuSign’s features include authentication services, user identity management and workflow automation. Signatures processed by DocuSign are comparable to traditional signatures based on the products compliance with the ESIGN Act as well as the European Union’s Directive 1999/93/EC on electronic signatures. The company has raised $443 million in financing since its founding in 2003. Tom Gonser founded DocuSign in 2003 after leaving NetUpdate, a company he founded in 1998 and ran as CEO until his departure. NetUpdate acquired several companies, including an early-stage e-signature start-up in Seattle called DocuTouch, founded by Mir Hajmiragha. DocuTouch held patents on Web-based digital signatures and collaboration, but had no material revenue. Upon leaving NetUpdate, Gonser negotiated the purchase of certain DocuTouch assets and started DocuSign. He tapped Eric Ranft as CTO and VP of engineering and Court Lorenzini as CEO.
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