Account Manager

Shoptiques   •  

Virtual / Travel

Less than 5 years

Posted 264 days ago

This job is no longer available.

At Shoptiques, we have two primary goals: First, we want to enable customers to buy one-of-a-kind merchandise that they can’t find anywhere else. Secondly, we want to provide small businesses with digital solutions that allow them to compete on a global scale. As a shopper, you can discover products according to traditional shopping categories as well as by neighborhood and even by store. As a Shoptiques boutique, you have access to millions of customers as well as a multitude of customizable tools, such as web hosting, email marketing, and a Point of Sale solution.

If you are excited about impacting the lives of thousands of small business owners throughout the world by providing them the tools to scale their business, then we want to hear from you!

About You

  • You are confident, opinionated, and not afraid to share your point of view
  • You are strategic-minded, action-oriented, and results-driven
  • Your inbox is always at 0. You are very organized: lists and processes make you happy
  • You like speaking on the phone (you would do it all day with your friends if you could!)
  • You like and not afraid being responsible for your own P&L
  • You are ready to work hard and get your hands dirty at a fast-growing start-up
  • You are excited about what we are doing as a business
  • You are a great problem-solver
  • You constantly aiming to improve and innovate
  • You are positive – life is too short to complain
  • You have 3-5 years of professional experience

What you need to do

  • Oversee the top accounts and their success on Shoptiques and using Point of Sale solution
  • Develop strategic initiatives to maximize revenue
  • Strategically overcome objections and complaints, and help boutiques and team members solve problems
  • Keep the boutique inbox at 0 and help strategically solve boutique questions and concerns
  • Re-engage boutiques that haven’t been active on the platform by strategically identifying reasons for inactivity and addressing their problems and concerns
  • Drive boutique loyalty and ensure that boutiques are satisfied and are realizing measurable value from our products and services
  • Cultivate and build upon existing high-level relationships to serve as a trusted advisor to existing boutiques