Account Manager

Salary depends on experience
Posted on 08/08/17
Less than 5 years experience
Internet Services
Salary depends on experience
Posted on 08/08/17

Description

Position at Lexia

Lexia Learning, a Rosetta Stone Company, is a highly respected developer of technology-based reading programs for all students in Pre-K–Grade 5 and at-risk students in Grades 6–12. Together, Lexia and Rosetta Stone provide the most extensive suite of products to help students learn to read and speak English. 

We are expanding our sales team to meet growing demand and are seeking an Account Manager! Be part of our growth and provide school districts withsoftware and implementation services proven to help all students become successful readers.

This position will cover the Delaware, Pennsylvania and West Virginia territories.

This position may be filled from our Concord, MA headquarters office location or a remote Philadelphia, PA location

Role Objectives:

  • Guide existing customers to renew existing subscriptions, expand scale of usage and convert to latest version of program
  • Lead new school level customer prospects through the evaluation process to closure
  • Support aligned Account Executives with district level customer facing activities
  • Qualify and close school-level inbound leads

Essential Job Functions:

  • Manage and grow business relationships with existing Lexia customers.
  • Maintain regular contact and communication
  • Identify and address customer needs and expectations
  • Notify customers of subscription renewal and consult on purchasing options
  • Prepare renewal and expansion purchasing proposals, then follow to closure
  • Seek referrals through existing customer network
  • Manage sales process with selected school level new business prospects.
  • Research probable purchasers of Lexia products
  • Introduce Lexia to new prospects over the phone to create awareness/interest
  • Deliver product demonstrations to individuals and committees via webinar
  • Work with school-level staff to build support for purchase
  • Develop proposals and other professional communications
  • Qualify inbound leads;
  • Coordinate customer and colleague calendars to maximize productivity
  • Collect customer data and case study success stories
  • Collaborate with aligned Implementation Manager.
  • Communicate customer implementation support needs
  • Collaborate on plans to drive long-term success, product use and customer satisfaction
  • Communicate and coordinate customer training needs and calendar

Required Skills & Qualifications:

  • Minimum of a Bachelor's degree, or equivalent experience.
  • 3+ years of inside sales or customer service experience ideally to pre-K - 12 school districts, and preferably a technology and curriculum (reading) based product
  • Proven success in high-volume, deadline-driven environment
  • Demonstrated ability to uncover client needs and propose solutions to ensure customer satisfaction
  • Track record of goal attainment in selling or providing customer service.
  • Proficient use of computer software, specifically sales planning, forecasting and tracking tools, such as Salesforce.com and Microsoft Windows, Word, Excel, Outlook , PowerPoint.
  • Strong analytical, speaking, writing, and presenting skills
  • Limited ability to travel overnight – approximately 10%

 

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