Account Manager - Population Health

ePocrates   •  

Watertown, MA

Industry: IT Consulting/Services


5 - 7 years

Posted 274 days ago

This job is no longer available.

Responsibilities include but are not limited to:
40% [Primary Function]
Day-to-day client contact,responsiblefor maintaining excellent relationship with client after implementation

  • Understand client pressure points and appropriately prioritize and escalate issues within the team
  • Guide new clients through post- implementation, including defining new customizations and additional training opportunities
  • Manage and execute developed plan and timeline for key deliverables
  • Collaborates with technical and analytical resources to deliver complex solutions to real-world, ad-hoc data analysis and custom reports.
  • Communicate product updates to clients and coordinate training as appropriate
  • Maintain a clear definition of client’s responsibilities and athenahealth’s responsibilities with each engagement
  • Provide guidance to the client’s management team in development of best practices documentation and content modification/creation of report and dashboard templates


  • Work collaboratively with the Data Operations team to ensure the smooth deployment and regular updates to data that serves as the core for client workflow tool and analysis.
  • Work with the product innovation staff to design, test and implement new reports, customizations and functionality
  • Provide guidance to the client’s management team in development of best practices documentation and content modification/creation of report and dashboard templates
  • Design and modify existing dashboards and reports and other content as appropriate, and work collaboratively with colleagues on configurations and modifications that would optimize the client experience
  • Coordinate training to the client’s analytics team and provider and care management teams when applicable
  • Work with client’s analytics team to refine additional training for practice and other client staff


  • Coordinate activities of Client Solutions associates in support of clients
  • Staff management, feedback and career development

Education, Experience, & Skills Required:

  • 6+ years of relevant experience
  • Understanding of healthcare claim data and value-based contracts
  • Demonstrated skills in strong communication and client presence
  • Demonstrated research, problem-solving, and analytical skills
  • Strong computer literacy and the comfort, ability, and desire to further advance technically
  • Proficient with all Microsoft Office applications
  • Professional attitude – comfortable working in a corporate setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
  • BA or BS degreerequired

Behaviors and Abilities Required:

  • Creative thinker who can implement innovative solutions
  • Flexibility and willingness to take on new tasks and challenges
  • Ability to work independently and as part of a team
  • Demonstrate a high degree of customer service and relationship building abilities
  • Strong negotiation and problem solving skills
  • Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environment
  • Ability to be flexible and change with environment, industry, and business demands
  • Travelrequired, up to 25%, but time may vary and will include client site visits