Account Manager, Oncology

Caris Diagnostics   •  

Baltimore, MD

Industry: Pharmaceuticals & Biotech


Less than 5 years

Posted 193 days ago

This job is no longer available.

Position Summary:

This sales role is primarily responsible for the growth of all accounts in the territory. The responsibilities include driving growth at existing accounts, nurturing and fostering deep customer intimacy, positioning Caris as the sole source for all relevant tumor profiling, and supporting the Molecular Oncology Specialist in acquiring new accounts within the assigned territory, including identifying and establishing prospective accounts. This role is also responsible for ensuring customer expectations are exceeded on all orders from initial generation to receipt of lab report. The ideal candidate will have a minimum of 3+ years sales experience in the pharmaceutical, medical device, or diagnostic industry with demonstrated success in account management, upselling, cross-selling, and driving organic growth at existing accounts

Job Responsibilities:

  1. Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction
  2. Regularly and consistently calls on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc
  3. Successfully executes customer retention
  4. Interacts with existing customers to “Add Value” resulting in increased sales and service to clients
  5. Evaluates current and prospective customer sites and prepares strategies & programs to improve revenue, costs, and productivity
  6. Ability to present and demonstrate different Caris technology solutions
  7. Establish a frequent communication schedule with SDs, Client Services and management to exchange client feedback, success stories, challenges and best-practices
  8. Provide appropriate value customer information and updates via CRM
  9. Develop and maintain “practical” knowledge of competitive products, services, technology solutions, and reimbursement/billing issues
  10. Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized
  11. Maintain all assigned company assets including laptop computer, iPhone, etc
  12. Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, as required, accurately and in a timely manner
  13. Demonstrates “practical” knowledge of molecular profiling technology solutions and competitive strategies through the use of company resources, marketing material, sales brochures and on the job experience
  14. Meet all assigned targets and goals set by management
  15. Provide meeting and trade show support as required
  16. Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI)
  17. Engages with on-site hospital billing department to follow-up on specific claim details to support proper hospital payment as appropriate


  1. Strong communication skills, both written and verbal
  2. Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers
  3. General understanding of business policies and practices
  4. Must be a self-starter requiring little supervision
  5. Excellent time management skills
  6. High degree of personal organization and ability to multi-task
  7. Ability to quickly learn and apply knowledge of proprietary software programs

Education, Certification/Licensure, and/or Experience:

  1. Bachelor’s degree required, MBA preferred
  2. Previous experience of 3++ years of successful Sales and/or Account Management experience is required
  3. Pharma, Medical Device, or Diagnostic experience preferred
  4. Oncology experience preferred