Account Manager

Newgistics   •  

Hebron, KY

Industry: Technology


Less than 5 years

Posted 277 days ago

This job is no longer available.


  • Anticipate potential obstacles and seek proactive customer and Newgistics solutions.
  • Define and deliver solutions to all levels within the customer organization as requested, from executive management through the technical staff.
  • Continually demonstrate to the customer the value of existing Newgistics services.
  • Act as a trusted, consultative partner to assigned customers.
  • Communicate customer requirements and request support from other departments as necessary to assist in achieving established objectives. 
  • Proactively develop new client value propositions associated with Newgistics services, both existing and new, and to sell those services to the client in line with the overall goals of Newgistics. 
  • Monitor and support account-specific activities of all internal organizations to ensure customer satisfaction. 
  • Manage to the SLA reporting requirements ensuring objectives are achieved. 
  • Support the Newgistics Sales team and the customer in renewing the working contract in a timely manner. 
  • Provide oversight and input into all tactical aspects of the client relationship. 
  • Facilitate resolution of escalated issues from client and management.
  • Creation and maintenance of client specific action / issues list.


Supervisory Responsibilities: Y or N? (Describe) N


  • 3-5 years plus of Program Management and/or Account Management experience within a fulfillment organization - with demonstrated knowledge of standard concepts, practices and procedures.


  • Experience managing multiple large national accounts, where primary contacts range from managers, directors and vice presidents to executive officers.


  • Experience managing multiple large national accounts, where primary contacts range from managers, directors and vice presidents to executive officers. 


  • Solution design and/or consultative orientation.


  • Strong presentation and communication skills. Ability to organize and present complex material in an easily understood manner. Exceptional professional demeanor. 


  • Proficiency in performance metrics, P&L’s, trend analysis and otherreports or information as requested. 


  • Ability to manage conflict in a professional and resulted oriented fashion. 


  • Must be self-directed with strong attention to detail. 


  • Adaptive and flexible, team oriented with a sense of urgency. Strong goal achievement orientation. 


  • High energy, positive attitude, with the ability to think creatively on your feet and handle multiple priorities 


  • Adept in the use of Microsoft Office products. 


  • Bachelor’s degree, preferably in business, logistics, supply chain or a related area. 


  • Ability to travel to client sites as needed.