$80K — $100K *
Aon is looking for an Account Manager ll
As part of a benchmark team in the market, you will help create concrete results for our clients by applying innovative and effective solutions supporting the overall team of the Aon Risk Solutions division.
First and foremost, you will be a leader responsible for managing Aon's day-to-day relationships with the clients assigned to you. You will also guide customer service teams to identify customer needs and then meet them so that you can maintain and grow a profitable business volume. You will promote the value Aon brings to customers by educating them about pricing, reporting, and providing services and advice.
Maintain and grow Aon's business volume by cultivating relationships with decision-makers in the management of the client organization and ensuring daily contact with clients. Facilitate essential relationships between clients, Aon Risk Solutions and insurers.
Develop and manage the implementation of an Aon Client Promise program for each client, including a specific business plan to increase Aon Risk Solutions revenue growth. Ensure that customer service teams have a clear understanding of customer needs, service delivery methods and the economic climate for the services offered. Manage projects of all Aon and Industry related resources to achieve client goals. Lead the planning and execution of management services, which also fit into the method of evaluating Aon's Promise to clients.
Ensure profitability of the account as a whole, using a value-driven approach, for all services and costs associated with the Aon Promise program to its customers. Negotiate compensation for services provided by Aon, on commission or based on price, as applicable. Ensure the full value of relevant Aon Risk Solutions specialists and practice groups are promoted.
Understand the Aon Leadership Model and its pillars - Customer Value, Unmatched Teams, Innovation, Results and Values, and work in alignment with them. Clearly define roles, responsibilities and performance expectations for members of the customer service teams who deliver Aon products and services to customers.
Educate clients about risk management, risk transfer, market issues and relevant trends, including benchmarking and appropriate GRIP data. Act as a reliable commercial advisor for all relevant questions; monitor customer satisfaction; report and resolve customer issues and concerns; inquire about customer expectations to ensure the relationship is mutually acceptable and beneficial.
Assemble appropriate Aon resources to support clients in exceptional circumstances (eg, large claims).
Lead the renewal process by forming a team able to develop and implement the renewal strategy specific to each client. Collaborate with brokers when developing and implementing renewal strategies. Assign the appropriate processes to the Aon Customer Service team, as applicable.
Directly and by partnering with initiators, actively drive customer penetration and securing new business from current and prospective customers by showcasing products, services, lines of business and industry knowledge . Follow Aon's method of discovering the Promise to clients to determine each client's needs and develop a related program to help clients achieve their goals. Act as an expert for internal and external clients regarding industry, products or market.
Exercise strong influence across all Aon departments to mobilize resources from various locations (including international), functions and business units to ensure the best possible service to customers.
Formulate interrelated responses to business growth opportunities.
Manage the entry and follow-up of invoices and accounts receivable from assigned customers, ensuring their timely collection. Ensure that the account data allows the proper functioning of the accounting department and the monitoring systems. Manage expenses.
Ensure operational excellence, including compliance with service management requirements (e.g. transparency and non-concealment, Aon compliance requirements, methodology related to Aon's Promise to its clients).
Use Aon tools and implement processes including GRIP, Aon Customer Promise Survey, Knowledge Exchange, Aon Value Exchange, Time Tracker, Aon Connect, Jeopardy Reporting and ORBIT.
Promote cross-selling opportunities and relevant Aon tools, such as RiskConsole and the AonLine system, to customers.
You bring your knowledge and expertise
A minimum of 8 to 10 years of relevant experience in the insurance industry.
Excellent negotiation skills.
Fluency in French and English, both written and spoken, is required.
In-depth working knowledge of the insurance market, the needs of assigned clients and major lines of business.
Proficiency in Office suite products such as Word, Excel, PowerPoint and Outlook (required).
Experience demonstrating that the incumbent will be able to master the tools specific to Aon.
Bachelor's degree or equivalent number of years of professional experience;
AMF damage insurance broker's license is required.
Valid through: 4/13/2021