About Dodge Data & Analytics:
Dodge Data & Analytics is North America’s leading provider of construction project information and analytics. Building Product Manufacturers, Architects, Engineers, Contractors, and firms that support them, leverage Dodge to identify and pursue unseen growth opportunities and execute on those opportunities through industry-wide workflow solutions supported by Dodge. We are industry experts and forward-looking partners to many of the nation’s construction and building product manufacturing leading companies. Whether it’s on a local, regional or national level, we allow our clients to better understand their markets, uncover and size hidden growth opportunities, and pursue those opportunities. We do this by providing construction project information, key insights into industry relationships and integrated workflow tools. As we look ahead, we’re leveraging our 100-year-old legacy to reinvent ourselves and help the industry meet the building challenges of the future.
The Account Manager's primary responsibility is to improve and maintain customer engagement and satisfaction for existing Dodge Data and Analytics clients by resolving complex customer issues and providing product support and training. The Account Manager will be responsible for revising and renewing existing accounts and as well as retaining and restarting canceling accounts.
The Account Manager will be assigned accounts across a range of products and contract value. They are solely responsible for providing complete account management by completing strategic and deliberate contact points designed to build and improve the relationship between Dodge Data & Analytics and the customer.
Customer Sales - Proactively seek opportunities to grow current customers by selling them additional Dodge products and services.?
Account Cancel Requests -React quickly and effectively to uncover cancel reasons and overcome objections by reinforcing product features and value.
Renewing Accounts - Proactively contact renewing contracts with a courtesy call and email to ensure continued customer satisfaction and account renewal.
Key Performance Activities - Attain all KPI requirements designed to improve account retention and maintain. KPIs would include contact rate, save, renewal and retention ratios.
Systems - Accurately follow Standard Operating Procedures for all account interactions within standard CRM systems. Participate in all job, product and industry related training opportunities.
Communication - Represent Dodge Data & Analytics professionally and accurately in all verbal and written customer interactions
Dimensions - Consistent attainment of individual goals thru retaining, renewing and revising accounts. Improve customer product engagement.
Knowledge and Experience
The Account Manager must have the drive to resolve customer issues and have experience in a customer service support environment.
Education & Qualifications
Dodge Data & Analytics is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.