Account Manager III in Saint Louis, MO

$80K - $100K(Ladders Estimates)

InComm   •  

Saint Louis, MO 63101

Industry: Finance & Insurance

  •  

8 - 10 years

Posted 55 days ago

InComm is a leading provider of cutting-edge prepaid products, services, and transaction technologies to retailers, brands, and consumers. InComm supports more than 600,000 points of distribution and helps retailers build prepaid card destinations, connect brands with new markets, and give consumers a simple, secure shopping experience.

InComm InCentives redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, we help our customers leverage their gift card programs in new ways to drive sales. The InComm InCentives platform supports gift cards sales through e-commerce, social media, promotional, and B2B toolsets. Gift cards can be delivered physically by mail or digitally to a recipient's email or mobile device. About This Opportunity

The Account Manager is responsible for managing key accounts, along with the implementation and revenue growth activities associated with existing accounts. In addition, role responsibilities include the day-to-day accountability for internal and external setup and development and maintenance associated with those accounts.

Responsibilities

  • Owns a set of accounts and is responsible for all day to day support and strategic execution of goals
  • Build and strengthen the relationships with channel accounts, and serve as the channels' primary point of contact for InComm
  • Identify growth opportunities and expand our product offering in each channel toincrease sales with managed accounts
  • Introduce and sell in new products and strategic initiatives
  • Oversee technical implementation process for each new account
  • Excellent presentation and negotiation skills
  • Proven ability to organize and prioritize workload throughout multipleassignments
  • Partner with internal operations staff and sales team to launch new accounts.
  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
  • Conduct scheduled calls with clients both independently and with leadershipsupport (frequency depends on client: weekly, monthly or quarterly)
  • Provide regularly scheduled updates to Manager and broader sales team
  • Generate and communicate reports, both internal and external; including analyzing and identifying trends
  • Manage & negotiate margin schedule for each account
  • Own submission process of operations and development tickets internally
  • Work with internal operations and gift card team on all approvals through existing InComm structures
  • Provide guidance and mentorship Account Manager I and II's
  • Take on SME roles on team regarding areas such as technology, product development, financial services, and/or operations
  • 10% Travel, client visits and tradeshow attendance as directed by Management
  • Other Tasks and Responsibilities as Assigned, including, but not limited to:
  • Contract evaluation and tracking across accounts
  • Renewal timing, exclusivity and termination provisions, etc.
  • Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands. Brand analysis to identify opportunities for brand expansion and underperforming brands
  • Periodic analysis on margins across accounts
  • Account audits to compare InComm card sales to complete card portfolio offered by channels
  • Tracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accounts
  • As needed, auditing of pricing sheets (schedule 1) against actual margins in our admin system
  • Network with the various departments within InComm to stay updatedon InComm's business holistically and how the IDS team fits the company's overall goals

Qualifications

  • 7-10+ years account management experience required
  • BA/BS preferred
  • Experience managing medium to large national accounts in a technology or software company preferred
  • Strong interpersonal skills, flexibility, and customer service orientation
  • Strong time management skills
  • Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible
  • Ability to work independently and in a team environment
  • Proven ability to consistently handle and prioritize multiple tasks acrossmultiple clients
  • Communicate effectively with business professionals
  • Ability to sort, check, count, verify, and analyze numbers and reports
  • Creation of reports and presentations
  • Skill to resolve difficult or stressful customer service issues
  • Proficient in Microsoft Office Suite and other computer skills
  • Familiarity with CRM software
  • Preparation of routine administrative paperwork
  • Knowledge of gift card products and fulfillment a plus
  • Knowledge of financial technology services


Valid Through: 2019-10-14