Account Manager, Enterprise

Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙

So what are you waiting for? Apply today! Join 800+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution? 🚀

About This Opportunity:

At Docebo, our Account Managers are the backbone of our client’s success. We are looking for a dedicated, personable, and experienced account manager to assist our clients in achieving their learning goals and business outcomes. Docebo account managers handle all aspects of the customer relationship, are responsible for growing and retaining existing clients within a defined territory, and are supported by a wide cast of resources within Docebo to ensure client success.

The Enterprise Account Manager is responsible for creating a positive experience for the customer, ultimately leading to the renewal, long-term customer satisfaction, and account growth via expansion efforts. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. You will help refine & optimize the customer’s use of the platform by taking advantage of current & new features. The primary goal is to increase customer stickiness (renewal+expansion), increase customer satisfaction and loyalty, creating raving fans.”

Responsibilities:

• Demonstrate empathy, be a trusted advisor, and advocate for the customer, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.
• Own and be responsible for providing accurate and timely forecasting metrics related to upselling, expansion, and renewals.
• Owns customer retention by reducing churn, generating expansion opportunities, increasing customer adoption, and improving customer satisfaction.
• Forecast with accuracy to help the business strategically plan our expected retention rate and portfolio growth to help drive decision-making.
• Work with members of our ADR (Account Development Representative) team to effectively strategize and map out the account portfolios, including the Parent Org and Subsidiaries.
• Coordinate with internal partners such as Professional Services, Technical Experience Managers, Account Development Reps, Account Executives, RevOps, Product, and Engineering teams.
• Identify and mitigate risk early to ensure ongoing customer satisfaction.
• Establish and grow relationships with key decision-makers, executive sponsors, and other business influencers within the organization.
• Understand and communicate the business value and ROI of products, solutions, and services.
• Create customer champions that will participate in Docebo Marketing initiatives.
• Own and execute recurring structured account business reviews designed to focus on adoption, utilization, and critical business objectives.

Requirements:

• 6+ years of previous experience as an Account Manager, Customer Success Manager, Customer Experience Manager, or business consultant.
• Experience in LMS, EdTech or HCM
• Meets & exceeds sales & retention targets consistently
• Impeccable negotiation skills
• Great organizational skills. Keep your pipeline organized and updated promptly.
• Agile and flexible. Bring the ability to problem-solve, adapt, and grow quickly to aid in our journey.
• Proven track record of working within a team and coordinating/collaborating with multiple internal stakeholders to successfully meet client expectations
• Prior experience managing a renewable book of business for a software-as-a-service company with a KPI/focus on NDRR expansion
• Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
• Experience with Salesforce (or other CRMS), sales automation tools such as LinkedIn, Sales Navigator, Outreach and web conferencing tools
• Proficiency in using a consultative approach with a combination of logic, analysis, experience, wisdom, advanced methods to make sound, timely decisions and to find practical and innovative solutions.
• Ability to analyze data and use it to drive conversations and objectives (familiarity with CX tools such as FreshSuccess is a plus)

Benefits & Perks 😍

-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you

-Employee Share Purchase Plan

-Career progression/internal mobility opportunities

-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

-WeWork partnership and “Work from Anywhere” program

Hybrid Office Model 🏢

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo 💙

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOsbeen recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.