Account Manager - Customer Service & Sales

GNC   •  

Greenville, SC

Industry: Financial Services


Less than 5 years

Posted 360 days ago

Job Summary

The Account Manager is responsible for all business activities affiliated with assigned customers. This role will primarily focus on developing and managing customer relationships, providing a high level of service from proposal through product development to launch and ongoing order fulfilment.

Essential Duties and Responsibilities


  • Strengthen company value by driving world-class customer service to clients
  • Manage pricing, margins, and sales to meet quarterly and annual revenue and profit budgets
  • Plan projects from concept through launch – identify timeline based on customer’s requirements and track project through each phase to meet customer’s launch timing
  • Manage and support existing products to insure that both company and the customer expectations are being met in a profitable, accurate, and timely manner
  • Foster a learning environment and support the development and mentoring of support staff


  • Primarily responsibilities include: sales/support of current products, sales/development of new products, financial/receivable accountability, order processing and maintenance, customer documentation requirements, and acting as a liaison between the customer and all Nutra staff
  • Serve as an internal account champion, assuring clear and regular communication between the client and key operational team members
  • Develop a deep understanding of the client’s requirements for their specialty product line
  • Proactively outreach to new and current clients to coordinate presentations, meetings, in-services, and business reviews
  • Oversee the PO to shipment process managed by the Account Coordinator. Identify inconstancies in order quantities/pricing; Get involved when required to push delivery dates to meet customer needs, discuss important delivery obstacles during the daily operations meeting, and resolve pricing related issues.
  • Lead meetings and conference calls with the customer and issue minutes with action items. Follow action items through to closure
  • Spearhead customer performance improvement teams
  • Perform secondary review of each order entered for pricing, item, quantity, and ship to location accuracy
  • Ensure customer is receiving an accurate weekly open order report or similar feedback on the status of open orders. Work closely with customers to understand their inventory/shipment needs
  • Identify opportunities and implement changes to meet or exceed on time delivery targets
  • Outline development costs and work closely with Financial Services to ensure all incurred costs are properly matched and invoiced to the customer
  • Facilitate internal meetings to discuss and resolve open issues related to orders, raw materials, new products, forecasts, documentation or other customer needs
  • Receive, review and distribute customer specifications to the associated internal teams in accordance with SOPs/WIs. Review new set ups and modifications for accuracy against the customer specs
  • Follow SOPs and WIs and ensure Account Coordinators are trained and adhering to these processes
  • Understand Supply Agreements and ensure that the company is meeting our contractual obligations
  • Attend team meetings and training sessions/continuous education opportunities
  • Special assignments and other duties as assigned


  • Ability to function effectively at both strategic and tactical levels
  • Proven leadership skills including the ability to coach, assess, evaluate, develop, motivate, and empower others
  • Strong change management skills to challenge the status quo and drive improvements
  • High ethical standards
  • Models and supports organization’s goals and values
  • Leadership by example, “roll up the shirtsleeves” management style and work ethic
  • Direct reports include one more coordinator(s)

Job Specifications


  • >3 years customer service and salesexperience


  • >3 years customer service and salesexperience in business-to-business (B2B) accounts
  • >3 years’ experience in a manufacturing or cGMP-related environment
  • >1 years’ experience in leadership or supervisory role


  • Four-yeardegree concentration in Business, Communication, Food Science or related field


  • Proficiency in Microsoft Office (Word, Excel and PowerPoint) and MS Outlook
  • Proficiency in AS400 systems is highly preferred
  • Understanding of cGMP-related manufacturing or general business operations is highly preferred
  • Ability to work independently and be a team player
  • Ability to handle multiple projects at one time
  • Ability to work within a specified timeframe
  • Ability to make routine contact with departments relating to Third Party Sales and maintain a good working relationship with Third Party Customers
  • Ability to track inquiries and projects to closure and on-time
  • Clear and effective written and verbal communication skills
  • Detail oriented and accurate

Physical Demands

  • Ability to lift or move boxes and other materials weighing up to10 pounds, with or without accommodation
  • Ability to work for extended periods at computer workstation
  • Ability and willingness to pick up and deliver materials on campus
  • Ability to climb stairs on a regular basis

Work Environment

  • 15 percent domestic travel
  • Office cubical environment
  • Normal office environment
  • Stairs and walking required

Job Number: 2017-53834