Account Manager, Bilingual Japanese/English

EPAM Systems   •  

Virtual / Travel

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 173 days ago

This job is no longer available.

DESCRIPTION

You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Account Manager, Bilingual Japanese/English. Scroll down to learn more about the position’sresponsibilitiesand requirements. We will relocate this person if not currently residing in the Bay area.

Responsibilities

  • Ensures high client satisfaction
  • Create business strategies to successfully achieve client business goals
  • Works together with Delivery Management to ensure high quality of the service and meeting the main KPIs outlined in the SOW
  • Responsible for the overall success of the engagement
  • Act as primary point of escalation. Identifies and proactively manages possible engagement risks
  • Governance (weekly/bi-weekly/monthly/quarterly) sessions, to review project status, get feedback, identify corrective actions if required, report on performance, any issues or improvement suggestions
  • Manages resource planning and staffing activities
  • Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
  • Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders
  • Align with EPAM BU’s goals and objectives, support company financial goals by achieving revenue and profit targets
  • Support sales / pre-sales activities by assessing opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deals

Qualification

  • Must be fluent in Japanese
  • 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions
  • Ability to operate at the strategic level, yet close enough to the details to add value to clients and be a real support to your teamKnowledge of technical platforms, business models, subject matter, and trends
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
  • Strong digital knowledge or experience with particular emphasis on strategy, consulting and product development
  • Track record of leading teams
  • Proven ability to manage client engagements under high stress to successful completion
  • Sound business acumen; strategic skills; common sense
  • Strong negotiation skills
  • Bachelordegree or higher
  • Job #: 42377