Account Manager, Banking

Northern Trust   •  

Boca Raton, FL

Industry: Accounting, Finance & Insurance


Less than 5 years

Posted 36 days ago

This job is no longer available.

The key responsibilities of the role include:

  • Coordinates with CSST to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners
  • Coordinates with the CSST team on deposit related transaction processing including account opening, exception clearing, overdrafts, customer service and safe box
  • Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
  • Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity
  • Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions
  • Assists Private Bankers with internal administration of accounts, business development and client presentations for Banking
  • Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures
  • Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information
  • Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships
  • Is well versed in the compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors loan document deficiencies and reviews compliance reports for adherence to policy and procedures
  • Reviews loan documents, submits loan requests for evaluation, may attend loan closings to help review documentation with clients, follows up on missing loan documentation
  • Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
  • Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service
  • Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation
  • Coordinates due diligence on loans such as obtaining money market rates, ordering of appraisals and other items necessary for loan booking
  • Proactively engages in the renewal process by reviewing reports of maturing credits and coordinates the receipt of required information from client for renewal process
  • Responsible for identifying and resolving problems within established guidelines
  • Expected to use some initiative but refer more complex problems to supervisors/experts
  • Works effectively as a team member but also independently
  • Knowledgeable of the core aspects of the job
  • Working towards becoming proficient in all areas of the job
  • Running and creating formal reports

The successful candidate will benefit from having:

  • 3+ years' experience, or equivalent, in financial servicing/accounting fields with client servicing background
  • Knowledge of banking products and services is required.
  • Knowledge of internal banking functions.
  • Analytical, problem solving, and organizational skills required