Merkle is a global data-driven, technology-enabled performance marketing agency and the largest independent agency in the US for CRM, digital, and search. For more than 28 years, Fortune 1000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with brands like Dell, T-Mobile, Samsung, Geico, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Susan G. Komen, and many others to build and execute customer centric business strategies.
Directors are responsible for designing, implementing, leading and growing client engagements and setting the charter for one or more of Merkle’s strategic accounts. They are accountable for overall account management activities and serve as leaders within a client team overseeing an account management team as well as maintaining indirect responsibility for shared service work activity (creative, production, development, etc.). They are also skilled in having difficult client and employee conversations within the context of project management and they consistently demonstrate an advanced ability to rally a team to deliver high client satisfaction.
Directors establish and maintain strong, strategic partnerships with the client by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy using CRM and/or industry knowledge. Provide thought leadership on strategic planning initiatives, and engage a cross-functional team to deliver high levels of overall service and delivery.
Key Skills and Experience
This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.