Develops and executes effective account management strategies for larger, more complex accounts to meet profitable growth and cross-selling objectives.
Act as senior strategic business partner to constituents (producers, plan sponsors, customers) to optimize the positioning of Aetnas products and services and to attain profitability and membership objectives. (*)
Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved. Prepares client for renewal by explaining cost drivers of benefit plan, offers solutions to reduce costs, delivers renewal to client and producer. Formulates complex financial decision recommendations and presents them to management. (*)
Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage. (*)
Accountable for establishing and maintaining relationships with appropriate internal partners, (underwriting, plan sponsor services, medical management, etc.).
Ensure clients are kept informed of any regulatory issues and/or developing healthcare trends potentially impacting their benefits program strategy. Works with clients to make certain that any changes resulting from this activity are appropriately addressed within the context of their business needs and employee benefits strategy. (*)
Leads finalist presentations related to either new business or growth/cross sell opportunities on designated customers. (*)
3-5 years industry or customer service experience.
College degree or equivalent experience
Licensure as required by state: must obtain within 3 months of hire
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Sales & Service/ is desired