Account Director - IT Outsourcing - Various Verticals in Chicago, IL

$120K - $170K(Ladders Estimates)


Chicago, IL 60601

Industry: Technical Services


Not Specified years

Posted 29 days ago

  by  recruiter-profile-pic  Peter Abend

Our global consulting firm client is looking for Account Directors


  • In collaboration with dedicated Business DevelopmentManager and Offshore Delivery Manager, develop and maintain Strategic Account Plan and ensure all source systems remains accurate and up-to-date
  • Responsible for the successful delivery and NPS/CSAT of all engagements across large, global clients
  • Monitor and improve account-wide delivery execution, reporting, and communication standards
  • Identify and properly disposition delivery-related issues and risks

Regularly communicate overall delivery status to client's executive

  • Work closely with client's IT executive management to ensure the firm remains properly positioned to provide increased value across new and existing client areas
  • Identify, recommend and implement longer-term solution strategies for visible and latent client challenges and opportunities
  • Work closely with Client's IT/Business Executives and Project Teams to understand and plan for future projects / extensions / changes, forecast staffing demand, and prepare SOW content
  • Monitor and continuously improve key internal delivery processes including delivery management / governance, project staffing and initiation, forecasting, project accounting, and career management
  • Build highly capable team of Global Project Managers and Senior Delivery Leaders responsible for delivering on Headstrong commitments

Provide on-going mentoring and career management to team members to help develop domain knowledge, technical and project delivery skills, leadership skills, etc.


  • Strong Customer facing experience/skill(s)
  • Excellent Communication skills
  • Ability to Manage multiple stakeholders
  • Team Leadership
  • Experience in Global Delivery with distributed team
  • Experience/Ability to Handle P&L of $10+ MM USD independently
  • Strong IT Services Delivery background
  • Prior consulting / ousourcing firm experience required

Valid Through: 2019-11-15

$150K - $213K