Account Director - IT Outsourcing - Various Verticals

$150K - $212K ($120K - $170K base + 25%)
Posted on 05/11/18 by Peter Abend
Confidential Company
Boston, MA
Consulting
$150K - $212K
($120K - $170K base + 25%)
Posted on 05/11/18 Peter Abend

Our global consulting firm client is looking for Account Directors

Responsibilities:

  • In collaboration with dedicated Business DevelopmentManager and Offshore Delivery Manager, develop and maintain Strategic Account Plan and ensure all source systems remains accurate and up-to-date
  • Responsible for the successful delivery and NPS/CSAT of all engagements across large, global clients
  • Monitor and improve account-wide delivery execution, reporting, and communication standards
  • Identify and properly disposition delivery-related issues and risks

Regularly communicate overall delivery status to client’s executive

  • Work closelywith client’s IT executive management to ensure the firm remains properly positioned to provide  increased value across new and existing client areas
  • Identify, recommend and implement longer-term solution strategies for visible and latent client challenges and opportunities
  • Work closelywith Client’s IT/Business Executives and Project Teams to understand and plan for future projects / extensions / changes, forecast staffing demand, and prepare SOW content
  • Monitor and continuously improve key internal delivery processes including delivery management / governance, project staffing and initiation, forecasting, project accounting, and career management
  • Build highly capable team of Global Project Managers and Senior Delivery Leaders responsible for delivering on Headstrong commitments


Provide on-going mentoring and career management to team members to help develop domain knowledge, technical and project delivery skills, leadership skills, etc.
Requirements:
 

  • Strong Customer facing experience/skill(s)
  • Excellent Communication skills
  • Ability to Manage multiple stakeholders
  • Team Leadership
  • Experience in Global Delivery with distributed team
  • Experience/Ability to Handle P&L of $10+ MM USD independently
  • Strong IT Services Delivery background
    • Prior consulting / ousourcing firm experiencerequired
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