Account Director in Columbus, OH

$90K - $115K(Ladders Estimates)


Columbus, OH 43215

Industry: Business Services


Less than 5 years

Posted 9 days ago

  by    Tonya Casey




Are you an action-oriented, energetic leader who is cool under pressure and has a knack for juggling multiple priorities? Our team at Adept is searching for an assertive but caring Account Director who is able to maintain a positive attitude in a fast-paced, growing environment with high standards for success. This hands-on coach takes personal responsibility to set a good example for the team and is the perfect balance between working with autonomy and collaborating and connecting with the team. We need someone who understands the importance of delegating tasks to the team, can clearly communicate and relay information, and oversee project timelines; all with a sense of urgency. If you are a smart and driven go-getter who isn't afraid to challenge ideas and can remain calm during difficult conversations, then we want to talk to you!

Our ideal Account Director is confident yet humble and values authentic partnerships with clients and team members. Our team is looking for a relationship-oriented story-teller who is able to build trust quickly through care and empathy for others. If you would describe yourself as a passionate and proactive problem-solver with a magnetic personality who takes great pride in their work, please click the link below to apply!


The responsibilities and duties for this Account Director position include, but are not limited to:

  • Lead, manage, and hold accountable the Client Experience Team
  • Relationship Development: own, build and manage the client relationship.
  • Communication: craft a clear story, highly responsive
  • Strategy: understand the client's business and own if the solutions presented by the team do or do not solve the client's needs
  • Project Management: deliver on our commitments on time and on budget
  • Client Retention: ensure satisfaction
  • Client Expansion: sell more work that makes sense for the client's business
  • Develop, evolve, and build internal processes and procedures
  • Hire and on-board new team members



  • 5 years' agency experience
  • Digital marketing experience
  • Management experience (minimum of two direct reports)
  • 5 years' account management experience
  • ​​Proven experience in client retention


  • 10 years' experience in a professional office setting
  • Client-side marketing experience
  • Experience growing an account
  • Experience with a rapidly growing company/team
  • Experience managing multiple client accounts (5+)
  • Project management experience with Web Development
  • Project management software experience (Asana, Trello, Mavenlink)
  • 4-year degree in Business


  • 4-year degree


Founded in 2008, Adept has grown to be a team of 35+ digital marketing specialists with experts in strategy, SEO, paid media, web design & development, conversion optimization, analytics, video production and content development. Adept has been named a Central Ohio Top 10 Agency, according to Columbus Business First, and our growth over the years has earned us a place on The Agency Post's list of fastest-growing companies, three times to the Inc. 5000 List of America's Fast Growing Companies, and four times to Central Ohio's Fast 50.

While some agencies specialize in a certain industry, a marketing channel, or a particular digital tactic — we specialize in growth. Internalizing each business and its goals, we build collaborative relationships with our clients around data-driven marketing that delivers measurable results. It's an approach that enables us to work with growth-minded brands across a variety of verticals — including healthcare, retail, education, finance, construction/engineering, real estate, and professional services.


  • We live and breathe our Core Values:
  • Autonomy – Problem solving, leading
  • Connectivity - Trusted, collaborative, dependable
  • Clarity – Empathetic, understanding, concise
  • Pragmatism – Data-driven, realistic, results-oriented
  • Storytelling - Engaging, visual, inspiring
  • One of the top 10 agencies in Central Ohio
  • Fast-paced and rapidly growing company
  • We work with a variety of clients and brands across multiple industries
  • We believe in the work we do - we think of our client's business as our business
  • Company recognizes and rewards high performers for their contributions
  • With autonomy comes ability to drive change. We are anti-status quo and thrive on change
  • Company runs on EOS®
  • Smart and talented team who do not settle for mediocrity
  • We enjoy spending time with each other!
  • Freedom to share ideas, implement change, and improve processes- each person has an opportunity to add value
  • Leadership is easily accessible and really cares about the employees– people are the priority
  • Challenging but rewarding position which gives you the opportunity to learn something new every day and grow professionally
  • Able to make an impact on Adept as well as impact our client's business
  • Fun culture that offers flexibility
  • Lots of perks! In-office snacks and drinks, work-from-home-Fridays and half-day Fridays in the summer
  • We have a full social committee that coordinates 5K runs, book clubs, Adept Talks, happy hour, meditation groups, and events like Top Golf and Fall festivals
  • New office space in January 2020 located between Downtown and Grandview

Salary: $90-115K

Benefits: Medical insurance, dental insurance, vision insurance, pet insurance, 401K, PTO, parental leave, paid holidays, work-from-home Fridays, summer hours, expense reimbursement, continuing education, volunteer opportunities, team events, in-office snacks.

Valid Through: 2019-11-1

$90K - $115K