Account Director

campbell mithun   •  

New York, NY

Industry: Professional, Scientific & Technical Services

  •  

11 - 15 years

Posted 177 days ago

This job is no longer available.

Job Title: Account Director, Customer Experience

This role is located in Washington, DC

 

DIRECT:

 

  • Manage multiple client engagements and oversee all CX strategy work for government client
  • Ability to identify new business opportunities and consult in a strategic way
  • Work with Senior Management to achieve and sustain superior overall performance of team
  • Lead teams and ensure delivery of scoped work
  • Create presentations and ability to work in government organization environment   

 

THOUGHT LEADERSHIP:

 

  • Attend conferences, industry events, seminars and workshops to ensure team is well informed
  • Research and develop solutions, frameworks and methodologies to address industry needs
  • Identify opportunities to create white-papers and articles
  • Communicate and achieve buy-in for strategic recommendations
  • Work with client lead to solve business problems for large government organization

 

 

SKILLS & LEADERSHIP:

 

  • Strategy professional with minimum 10 years experience
  • Be a critical thinker but also execute on the details; outstanding analytical, research and presentation skills
  • Superior written and verbal communication skills including developing presentations for executive audiences to communicate and achieve buy-in for strategic recommendations
  • Extremely strong interpersonal and team building skills. Able to foster a cohesive and effective work environment and lead a team.

 

 

NEW BUSINESS DEVELOPMENT:

 

  • Advise senior leaders on wide range of business issues.
  • Ability to seamlessly interact with firm leaders and their project teams.
  • Responsible for client growth and selling in new business opportunities