Account (Business Resource) Manager in Stamford, CT

WestRock   •  

Stamford, CT 06901

Industry: Transportation


5 - 7 years

Posted 56 days ago

The Account (Business Resource) Manager is responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock plants and Customer locations while effectively providing specialized support for designated WestRock customers.

Additionally, this position will provide a value-based selling approach to engage WestRock resources at designated locations to ensure customer critical business issues/needs are met.

How you will impact WestRock:

· Ensure the needs of sales accounts within MD are met while aligning to meet business objectives

· Track monthly quality and on-time delivery metrics from all supplier plants and coordinate improvement efforts with WestRock and customer quality personnel

· Utilize SLEA's (Site Level Execution Agreement) and QBR's (Quarterly Business Review) to ensure customer requirements are met and demonstrate proof of value

· Utilize WestRock integrated packaging solutions (APS, PCG, Graphics, Enterprise – RTS, MD, folding ctn., beverage) to develop and deliver winning solutions to our customers

· Assist Regional VP with budget development and management cross-functionally with Sales and Financial Managers

· Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer issues

· Support supplier plants in improving overall service by serving as point of contact between WestRock and the customer

· Complete and develop Opportunity Plans that are in support of and align with Corporate Account's Key Account Profiles (KAP's)

· Present recommendations for national account updates and opportunities to the appropriate customer management team

· Review customer profit contribution report(s) with local and regional management monthly to grow the margins

· Win incremental volume or convert existing volume to differentiated sales

· Resolve accounts receivable issues for assigned accounts

What you need to succeed:

· Bachelor's degree

· Required: 2 to 3 years of experience in POP displays/packaging industry; 5+ years of related experience in sales, project management, and/or technical training

· Excellent computer skills including Word, Excel and PowerPoint

· Excellent written and verbal communication skills

· Champion of and adapter to change

· Effective problem-solving and decision-making skills

· Possess safety mindset

· Preferred: Knowledgeable of the manufacturing process

Valid Through: 2019-11-12