The Academic Medical Advisor provides academic advising to students and will play a key role in helping students develop the required skills to master a difficult and lengthy licensing examination. The Academic Medical Advisor will for each student 1) model best practices for developing study plans, 2) track and provide feedback on student progress, 3) assist the student in analyzing and interpreting examination and quiz results, and 4) assist the student in analyzing their overall progress and readiness. Academic Medical Advisors have long-term experience with the medical licensure process and/or have navigated through at least part of the USMLE process.
Customer Service, Product Knowledge & Operational Controls
Advise, counsel, and service students through a variety of tools: Physician Profile Document, personalized study plans, residency timelines, ECFMG application steps, tracking student interactions, records of individual and group advising appointments,and regular scheduled email communication, etc.
Lead weekly workshops focused on the residency/USMLE® application and review process
Lead weekly guided content based review sessions
Actively contribute to initiatives to standardize and improve the student experience
Provide exceptional customer service
Responsible for maintaining compliance for all appropriate federal and state regulations related to administering student visas.
Counsels students on programs and requirements necessary to maintain appropriate status.
Maintains records of international students both for compliance and for business management.
Knowledge, Skills & Abilities
Expertise in USMLE test and path to residency for IMGs and US Med Students.
Excellent time management, project management, and organizational skills,
High energy level, confident, and optimistic demeanor with the ability to thrive in a fast-paced education environment.
Team player that collaborates well and has diligent work ethic.
Excellent interpersonal and written communication skills.
Results focused with a passion for customer service and business results.
Prior teaching experience strongly preferred
Ability to learn quickly how to work effectively with, but not limited to, shared Google resources, Adobe Connect, Skype, Salesforce and Microsoft Office.
Communicate clearly and effectively the requirements set by the US Government (and Kaplan) with regards to studying under a student visa and maintaining compliant status.
Strong attention to details
Assist in the administration of Kaplan classes and using Kaplan specific computer applications.
Perform various administrative functions.
Medical Degree, PhD or Advanced Degree in Science or Health related field required.
Customer service experience
Ability to work in a fast-paced, metrics driven and measured performance work environment
Must have excellent organizational and verbal/written communication skills
Must be results driven, highly motivated, self-starter as well as adaptable to changing environments
Ability to work extended hours (including evenings and weekends), in order to meet business objectives.
Preferred: Bilingual (Spanish & English)
Measurements (including, but not limited to)
Compliance and Policy Adherence
Student Progress Tracking