Responsible for ensuring clients adhere to credit policies and payment terms, including fielding client inquiries and identifying/resolving disputes. Self-motivated, ability to communicate effectively, and conduct oneself professionally. Outcome oriented. Work product should ensure quality and continuity of service. Using Accounting reports and tools, manage and monitor Accounts Receivable Client balances. Periodic travel to Boston and Portsmouth offices for A/R review meetings with attorneys and maintaining documentation to support all the above. Back up to applying incoming client payments (cash receipts).
Primary Duties/Responsibilities (but not limited to):
Daily emails and telephone calls to clients with past due A/R balances
Fields and responds to incoming calls from clients with billing questions and concerns
Sending copies of invoices to clients as requested
Run and distribute weekly AIR reports for billing attorneys and managing partner
Processing A/R adjustments
Run monthly client remainder statements
Meet with, and supply attorneys information needed to resolve client billing concerns
Collaborate with other A/R & Collections Specialist to resolve client billing issues
Vacation and out of the office coverage for other A/R & Collections Specialist
Back up for applying incoming client payments (cash receipts)
Effectively identify and resolve client invoice issues preventing timely payment which may include research within multiple systems/tools, examining historical data/payment history, collaborating with internal partners and/or escalating within customer or client management
Accurately research accounts and have the ability to explain the account/invoice to the client/customer
Work with Billing Attorneys to verify disputes and process payments
Provide solutions to client/customer and contribute to continuous improvement initiatives
Maintain orderly and complete detailed documentation on all accounts and collection efforts
Perform other functions as requested and/or needed
Knowledge, Skills and Abilities Required:
·Ability to demonstrate a high degree of professionalism and interpersonal skills with client, attorneys and staff
·Demonstrated ability to be a team player. A can-do attitude
Solid communication/negotiation skills
Self-motivated and adaptable to coaching environment
Ability to read and interpret documents, such as procedure manuals, invoices, and company literature.
Ability to speak effectively with clients, attorneys and employees of the organization.
Ability to solve practical problems and deal with a variety of concrete variables in standardized situations.
Excellent Computer skills include Microsoft word, excel, and outlook
Working knowledge of Accounting Software
Strong multi-tasking skills; ability to organize and prioritize numerous tasks while managing tight deadlines
Ability to work extended hours as needed and/or requested