Client Relationship Manager

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 11/23/17
Mc Lean, VA
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 11/23/17

Client Relationship Manager 

Ntiva is currently searching for rock stars who are motivated by the rush of helping people and organizations achieve success, empowered by the role of an Ntiva Client Relationship Manager. If you are a highly motivated individual with the ability to communicate effectively with clients and technicians and possess basic to strong IT knowledge, this position may be a great opportunity for you! Our CRM's  are the primary point of contact for Ntiva clients to make sure their needs are met; they work with teams of highly skilled techs and really amazing clients.

Responsibilities

  • On-board, develop and continue to build relationships with clients
  • Maintaining and update all client documentation/records
  • Share client feedback with relevant Ntiva teams and team members and collaborate to ensure above expectation results
  • Conduct reviews of client accounts, tickets, and usage trends to provide meaningful feedback to achieve client goals
  • Receiving incoming calls from clients seeking assistance; provide follow-up communications with status updates and/or post-resolution
  • Work with technical team members to effectively manage the logistical aspects of support and service
  • Communicating with clients regarding new products and services
  • Other duties as assigned

 Requirements

  • Client Service/People Oriented (understands human nature, manages difficult or emotional situations, responsive to client needs, honors commitments, motivated to build relationships, projects a positive attitude)
  • Communication Superstar (engages others, appropriately sets expectations, actively listens to and assesses requests, seeks information not freely provided, shares updates clearly and concisely, organizes details and moves information effectively, ability to translate technical language to non-technical language)
  • Perseverance (serves clients with energy and drive, sees all actions to closure – especially in the face of resistance or setbacks, assertive without being aggressive, desires results)
  • High Adaptability (coaches, assists, and motives others to advance common goals in a highly dynamic environment, multi-tasks with ease and knows when to single task for best results, prioritizes well)
  • High Dependability (effectively executes multiple priorities simultaneously, strong time-management skills, demonstrates leadership through team-orientation)

 Preferred Experience

  • Client service experience
  • Familiarity with ConnectWise and/or other project management software
  • Experience working in a cross-functional team
  • Familiarity with technology specifically for network/system services

 Education and Certification Requirements

  • Bachelor’s Degree in related field
  • 1 to 3 years in Client Service, IT field

 Location

McLean VA 22102

About Ntiva:

As information technologies evolve, Ntiva employees do, too. Our environment encourages, supports, and rewards professional growth and commitment to creating forward-thinking business solutions for our clients. Any organization is only as good as the people from which it is comprised, and it is this fact that sets Ntiva apart.

Accelerate your development as you work in an energetic team to help you realize your potential. As part of our team you will have exposure to the latest solutions and inside product tracks even before they hit the market. When you join our exclusive brain trust of premium talent you will have the opportunity to work on the most challenging engagements with the best solutions at the best companies.

Top Pay and Benefits in a progressive, growing environment

Premium Medical and Dental coverage Simple IRA Retirement Plan + Company Match Defined and Measurable tracks for promotion Group Term Life and Accidental Death and Dismemberment coverage Long Term Disability coverage Health Savings Account (HSA) Paid Personal Time Off (PTO) Employee Discounts on Computers and Accessories Bonus plans

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